Sr Manager – BPO Operations | Must have US Mortgage
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Job roles: Senior Manager – Operations | US Mortgage -Title Services (Settlement)
(US Mortgage experience is a MUST for this role)
📍 Location: Coimbatore
🏢 Work Mode: Work from Office
🌙 Shift: Night Shift – US Hours
⏳ Notice Period: Immediate Joiners Preferred
We are looking for a seasoned professional to lead large-scale operations in the US Mortgage/Title Services domain. This is a high-impact leadership role managing multiple accounts and driving delivery excellence.
📌 Key Responsibilities
- Lead and manage multiple client accounts with a span of 100–150 FTEs
- Drive end-to-end delivery, quality, and client satisfaction, including handling escalations
- Bring deep expertise in US Mortgage Operations – Settlement Services, including:
- Post-Closing
- Recording
- Policy Preparation
- Curative
- Conduct daily/weekly governance calls and huddles with Line Leads and Managers
- Analyze MIS reports to drive performance improvements and informed decision-making
- Own and manage P&L, ensuring revenue growth and profitability targets are met
- Engage with clients through reviews, meetings, and strategic discussions
🎯 What We’re Looking For
- Graduate degree (mandatory)
- 10+ years of experience in Mortgage/Title Operations
- Proven experience managing large teams and multiple accounts
- Strong financial acumen and stakeholder management skills
- Flexibility to work in US shift hours
🚀 Why Join Us?
- Opportunity to lead large, impactful operations
- Work with global clients in a fast-paced environment
- Drive strategy, growth, and operational excellence
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