Customer Care Executive
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Job Description
- Provide high-quality customer service via phone, email, and chat
- Address customer inquiries and resolve issues in a timely and professional manner
- Handle a high volume of customer interactions with patience and empathy
- Utilize effective communication skills to convey information clearly and concisely
- Collaborate with team members to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Uphold Transcom's standards for customer care excellence
- Prioritize customer satisfaction and retention in all interactions
- Flexibility to work in a fast-paced environment with shifting priorities.
Designation
Customer Care Executive
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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