Key Responsibilities
1. Patient Services & Support Coordination
• Facilitate admission and registration of new child patients under CanKids.
• Support doctors and families in planning treatment and associated cost estimations.
• Bridge communication between medical teams and families.
• Ensure support services including medicines, TSPs, lodging, blood, and hygiene awareness are provided.
• Regularly update treatment and support progress in the patient database.
2. Chattai Clinic and Hospital Unit Coordination
• Assist in operating Chattai Clinics and running daily CanKids hospital activities.
• Liaise with hospital authorities to ensure smooth functioning of assigned CHSUs.
• Oversee Parent Support Group (PSG) volunteers and patient-family engagement activities.
3. Documentation & Data Management
• Maintain complete and accurate documentation for new patients including ID verification and case files.
• Maintain and update patient databases (PIS/MSF/Salesforce).
• Coordinate documentation for government schemes, grants, and external support.
• Prepare monthly and quarterly reports for donors, hospital partners, and internal reporting.
4. Administrative & Financial Responsibilities
• Handle unit-level responsibilities including imprest fund management for medicine purchases and ward requirements.
• Administer assigned support programs including Jiv Daya or other donor-linked initiatives.
• Track FCRA fund usage and ensure compliance.
• Coordinate with the Program Officer and Medical Officer for operational matters.
5. Awareness & Community Engagement
• Conduct awareness sessions about childhood cancer in hospital and community settings.
• Disseminate the message of “You Are Not Alone” to families and caregivers.
• Participate in outreach activities, health camps, or advocacy programs.
Other Extended Duties
• Perform additional tasks as assigned by the Reporting Manager.
Requirements
Skills & Competencies:
• Computer literacy (MS Office, Internet)
• Good communication (spoken & written English)
• Knowledge/experience in pediatric oncology preferred
• Ability to coordinate with healthcare teams and beneficiaries
• Data management and report writing
• Empathy, problem-solving, and cultural sensitivity
Key Competencies:
• Compassionate and Patient-Centric Approach
• Case Management & Documentation
• Interpersonal & Communication Skills
• Stakeholder Coordination (internal & external)
• Multitasking & Time Management
• Teamwork and Adaptability
