Lead Salesforce Engineer_4733

6 days ago
Hyderabad, India Arminus Full-time
Required

Skills:
• Strong experience in Salesforce Design & Architecture
• Service Cloud and Experience Cloud
• 6+ years of Salesforce Development experience
• 2–3 years of Team Leadership experience
• Flow Builder, Apex, LWC, SOQL, and SOSL
• Salesforce Certification (Nice to Have)
Key Information
Experience
8+ years
Notice Period
30 days
Urgency
high
Budget / CTC Range
INR 1,537,920
- 1,922,400
Experience Required
● Extracted: "Minimum 8 years' experience working in a Developer capacity on an
enterprise CRM solution (Salesforce)." / "Minimum 6 years as a Salesforce
Developer/ within the Service Cloud."
● Parsed Range: 8-null years
● Inference (only if used): Not used.
Overview
  • The Lead Salesforce Engineer will provide development and thought leadership for a
    Salesforce Service Cloud implementation supporting global, high-volume contact
    centers. The role delivers architecture, configuration, programming, and integrations to
    enable a modern digital customer experience. The position partners with
    internal/external teams, mentors engineers, and drives best practices while challenging
    the status quo to solve complex business problems.


    Key Responsibilities
    ● Architect complex technical Cloud CRM solutions.
    ● Integrate multiple cloud and premise-based technologies with
    Salesforce.com/Force.com.
    ● Architect, design, and develop advanced customizations on
    Salesforce.com/Force.com.
    ● Operate partially within US Eastern time zone to align with US-based teams.
    ● Perform day-to-day code changes on the Salesforce CRM platform to meet
    customer requests.
    ● Guide technical project team members to ensure Salesforce best practices.
    ● Run workshops with business teams and discuss tradeoffs (configuration vs.
    code).
    ● Map functional requirements to Salesforce features and functionality.
    ● Mentor junior team members in Salesforce.com, Force.com, integration
    technologies, and best practices.
    ● Oversee vendor and internal team code reviews.
    ● Act as application SME for global deployment and educate the organization on
    Salesforce capabilities.
    ● Understand Salesforce product roadmap and proactively plan for enhanced
    business capability.
  • Required Qualifications
    ● Minimum 8 years' experience in a Developer capacity on an enterprise CRM
    solution (Salesforce).
    ● Minimum 6 years as a Salesforce Developer within Service Cloud.
    ● Bachelor's degree in relevant field or related experience.
    ● Salesforce Developer and Administration Certifications (current) are required.
    ● Hands-on experience with Apex Classes, Apex Triggers, Apex Enterprise
    Patterns, Apex Mocks, Apex Test classes, Java Script, Lightning Components,
    and Lightning Web Components.
    ● Extensive API integration experience with third-party applications.
    ● Experience with Agile methodologies.
    ● Demonstrated experience leading large-scale Salesforce implementations.
    ● Experience leading and mentoring junior technical resources.
    ● Ability to work independently in a fast-paced environment with tight deadlines
    and minimal supervision.
    ● Excellent interpersonal and communication skills (verbal and written) for
    technical and non-technical audiences.
    ● Initiative to recommend process improvements and demonstrate creative
    thinking.
    Technical Skills Required
    ● Salesforce Service Cloud
    ● Apex Classes
    ● Apex Triggers
    ● Apex Enterprise Patterns
    ● Apex Mocks
    The Lead Salesforce Engineer will provide development and thought leadership for a
    Salesforce Service Cloud implementation supporting global, high-volume contact
    centers. The role delivers architecture, configuration, programming, and integrations to
    enable a modern digital customer experience. The position partners with
    internal/external teams, mentors engineers, and drives best practices while challenging
    the status quo to solve complex business problems.


    Key Responsibilities
    ● Architect complex technical Cloud CRM solutions.
    ● Integrate multiple cloud and premise-based technologies with
    Salesforce.com/Force.com.
    ● Architect, design, and develop advanced customizations on
    Salesforce.com/Force.com.
    ● Operate partially within US Eastern time zone to align with US-based teams.
    ● Perform day-to-day code changes on the Salesforce CRM platform to meet
    customer requests.
    ● Guide technical project team members to ensure Salesforce best practices.
    ● Run workshops with business teams and discuss tradeoffs (configuration vs.
    code).
    ● Map functional requirements to Salesforce features and functionality.
    ● Mentor junior team members in Salesforce.com, Force.com, integration
    technologies, and best practices.
    ● Oversee vendor and internal team code reviews.
    ● Act as application SME for global deployment and educate the organization on
    Salesforce capabilities.
    ● Understand Salesforce product roadmap and proactively plan for enhanced
    business capability.
    Required Qualifications
    ● Minimum 8 years' experience in a Developer capacity on an enterprise CRM
    solution (Salesforce).
    ● Minimum 6 years as a Salesforce Developer within Service Cloud.
    ● Bachelor's degree in relevant field or related experience.
    ● Salesforce Developer and Administration Certifications (current) are required.
    ● Hands-on experience with Apex Classes, Apex Triggers, Apex Enterprise
    Patterns, Apex Mocks, Apex Test classes, Java Script, Lightning Components,
    and Lightning Web Components.
    ● Extensive API integration experience with third-party applications.
    ● Experience with Agile methodologies.
    ● Demonstrated experience leading large-scale Salesforce implementations.
    ● Experience leading and mentoring junior technical resources.
    ● Ability to work independently in a fast-paced environment with tight deadlines
    and minimal supervision.
    ● Excellent interpersonal and communication skills (verbal and written) for
    technical and non-technical audiences.
    ● Initiative to recommend process improvements and demonstrate creative
    thinking.
    Technical Skills
    ● Salesforce Service Cloud
    ● Apex Classes
    ● Apex Triggers
    ● Apex Enterprise Patterns
    ● Apex Mocks
    ● Apex Test classes
    ● Java Script
    ● Lightning Components
    ● Lightning Web Components
    ● API Integration
    ● Agile methodologies
    Nice-to-have
    ● Omni Channel
    ● Email (digital solutions)
    ● Social (digital solutions)
    ● Platform Events
    ● AppExchange Products
    ● Batch Apex
    ● Salesforce Agentforce
    ● NICE call center CTI integration
    ● AWS (integration)
    ● Salesforce GenAI
    ● E-commerce environment
    ● 1000+ call center agent multi-site implementation
    Tools/Platforms
    ● Salesforce.com
    ● Force.com
    ● Salesforce Service Cloud
    ● AWS
    ● NICE (CTI) (as referenced: "NICE call center CTI integration")
    ● AppExchange
    Must follow-
    ● Strong in the following

    skills:
    ● Salesforce design and architecture
    ● Service Cloud and Experience Cloud
    ● 6+ years of Salesforce development experience
    ● 2–3 years of team leadership experience
    ● Flow Builder, Apex, LWC, SOQL and SOSL
    ● Salesforce certification (nice to have)
    Preferred Qualifications
    ● History of working in an e-commerce and fast paced environment.
    ● Experience with 1000+ call center agent multi-site implementation.
    ● Experience implementing digital solutions like Omni Channel, Email and Social.
    ● Salesforce Agentforce experience preferred.
    ● Previous NICE call center CTI integration with Salesforce a significant plus.
    ● Previous integration experience to AWS.
    ● Experience in Salesforce GenAI would be a plus.

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