Assistant Manager Trainee

About the Role
The impact you will make   The Assistant Manager Trainee, Clearinghouse India, will lead the team, drive process improvements, and support existing solutions to enhance service growth and scalability. The ideal candidate will have strong knowledge of HIPAA, EDI, and healthcare X12 transactions, along with experience in large-scale cloud-based healthcare applications. The role requires collaboration within a dynamic team and flexibility in responsibilities, schedule, and location.    What you will do  Major Responsibilities/Activities:    Oversee work queues and allocate resources to ensure accurate routing, timely responses, and efficient service delivery.  Lead, coach, and develop team members through regular feedback, performance reviews, training, and growth opportunities.  Drive operational excellence by monitoring KPIs, streamlining workflows, improving quality, and implementing cost-effective process enhancements.  Ensure compliance with regulatory requirements, organizational policies, and service standards through robust quality controls and corrective actions.  Build an engaged, collaborative culture by recognizing achievements, addressing employee concerns, resolving conflicts fairly, and supporting retention.  Serve as the key liaison among staff, management, customers, payers, and cross-functional teams, communicating updates, risks, and recommendations clearly.  Lead teams through changes in technology, policies, and procedures by providing structured communication, training, and transition support.  Protect customer satisfaction by monitoring feedback, resolving complaints, and ensuring timely, high-quality responses to customer and insurance inquiries across email and phone channels.  Escalate significant payer, system, account, or service issues with clear analysis and actionable recommendations; perform additional duties as required to support organizational goals.  Monitoring the Salesforce and FinThrive Analyze dashboards regularly to ensure optimal process health and promptly report any identified issues to the leadership team    What you will bring   

Education:
Bachelor’s degree or equivalent 

Experience:
Five or more years in healthcare or customer service preferred  Communication: Excellent written and verbal skills  Problem-Solving: Resolves customer complaints, internal conflicts, and other challenges promptly  Adaptability: Adapts to fast-paced change and helps the team meet evolving requirements  Customer Service: Maintains customer satisfaction and resolves concerns professionally  Change Readiness: Adapts quickly to new technologies, processes, and priorities  Technical Proficiency: Experience with payer portals and Microsoft Office 365  Stakeholder Collaboration: Collaborates effectively with internal and external stakeholders      What we would like to see  Excellent written and verbal communication skills  Proficiency in Microsoft Excel and Presentation development  Flexibility to work U.
S. shifts based on business requirements  Customer service experience is preferred  Experience with Salesforce.com is advantageous  Knowledge of the healthcare domain, particularly EDI and X12 transactions