Team Lead, Application Management

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge, and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE PROFILE: The Support Lead - Application Management is responsible for Technical leadership of LSEG Post Trade Solutions Trade Agent Equites Production Support Team The Support Team within TA handles the Level 2 support for primarily production and some of the other Non Production Envs. Provides specialised application support, configuration and maintenance of Linux, Control-M, Oracle, SQL, AWS Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support. Strong business knowledge is required for working with business teams during investigations. They need to be domain experts in the technologies used by the applications supported. Whilst full scale coding and technical development isn't expected minor code changes and testing will be required. Must be a self-motivated problem solver with the ability to prioritise workload amongst the team. KEY RESPONSIBILITIES General Responsibilities Act as Subject Matter Expert / Support in all issues related to the ForexClear platform from a technical and business perspective Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible. Support of a critical element of the London financial infrastructure. Noticing anomalies in a running system before they become incidents Design solutions for longer term fixes for application bugs and small functionality enhancement requests Issue management and follow up with development and project team. Non-production batch run and monitoring in Control-M and issue resolution. Escalation and management of issues to resolution Liaise with infrastructure teams to manage Trade Agent environment - DB, Unix, MQ, Storage, portal, Networks, A Issue tracking and analysis Release coordination and implementation Support BAs, tester, risk analysts in a scrum-like setting. Update relevant WIKI/ documentation with changes Maintain working relationship with development team, business teams and business management. Incidents and Problems Monitor ServiceNow for Incidents and Problems Analyse problems and decide on suitable resolutions Apply resolutions following the Post Trade Change Management procedure Report status to relevant business and IT teams Record progress of incident resolution in ServiceNow Follow documented incident management procedures Work in Shifts/Out of hours support/ On-call support Be available for overnight support of non-production services to ensure successful completion of batch processes and code deployments. Respond to overnight calls and deal with issues. Support weekend Production releases and maintenance work Participate in Production/non-production out of hours activities such as Weekend deployments. Consultancy Provide consultancy during design and implementation. Act as domain experts for the applications Quality check potential changes Review development release packages prior to production deployment Provide benefit of experience in the business area and application General Leadership responsibilities: Significant stakeholder management responsibilities with technical teams, business teams. Management of shifts to ensure 24x5 onsite cover and 24x7 cover with on-call support. Own the incident management process and resolution of incidents raised within the production from offshore. Provide in-depth analysis in areas such as incident trends, mean time to recover and any other area where improvements need to be identified and remediated. Ensure the teams are meeting their respective SLAs and OLAs via regular reviews and ensure that any identified improvement steps are being progressed to meet agreed delivery dates Overseeing and managing service operations throughout its complete lifecycle. Ensure that all processes and documentation are adequate and effective to meet support and audit requirements. Provide weekly status reporting to the Stakeholders. To ensure effective, pro-active monitoring and management is in place for systems. Ensure the regular disaster recovery tests are carried out by the teams and that they meet the required standards/conditions Ensure that the offshore team are adequately trained to support the Technology & Operations infrastructure. Enhance people and capability build up responsibility. Service improvements SPOC for business. PERSON SPECIFICATIONS Education: Degree educated, preferably in a technical discipline. Required skills and experience Excellent problem-solving and analytical skills. Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills Scripting skills (UNIX shell scripting: bash, korn shell) Hands-on in version control repository (Ideally bitbucket, Gitlab) Understanding of product development lifecycle and agile methodologies Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage. Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc. Experience in diagnosing and resolving complex problems. Experience of the Murex (3.1) application desirable but not an explicit requirement Person Specification Experience in a Post Trade or Clearing service environment. Strong technical background in the core technologies with multiple years of experience Must have experience in managing technical team Willing to adopt Hybrid working mode and work in Bangalore Office Familiarity with financial products and financial terms Excellent analytical skills and problem-solving abilities. Ability to communicate clearly and concisely to IT and business teams and to senior management. Collaborative team spirit LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.