AVP-Systems Engineer- Domain Admin

Skills and Competencies 10+ years' experience managing Active Directory environments. Solid knowledge and experience in AD, DNS, DHCP and Group Policy. Experience with Quest Products such as Quest Active Roles, Active Roles Services, GPO Admin, and RMAD Backup. Experience of Azure AD Services. Familiarity with hybrid infrastructure, including cloud services (e.g. AWS, Azure, GCP). Solid experience in developing and implementing policies for the use of network resources, including Active Directory and associated Quest Products. Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Exceptional written and verbal communication skills. Desired - PowerShell Education Desired - Certifications MCSE, MCSA or similar Responsibilities Leads Operations Excellence for request, incident and change management perspective meeting Service Level Objectives and Improving Customer Experience. Shows up as the Domain Admin expert, leading service recovery and mitigation when major incidents occur. Identify root causes and implement permanent solutions. Contributes to global risk & control programs to de-risk the infrastructure. Contributes to disaster recovery procedures and exercises. Contributes to technology roadmaps. Share knowledge, coach, and mentor junior members of the team. Manage and monitor Moody's Active Directory and related Quest Products. Develop and implement policies for the use of network resources, including Active Directory and associated Quest Products. Manage Active Directory configurations, Group Policy, DNS, and other related services. Implement global risk controls / security measures and best practices to manage risk. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Conduct regular system audits and security assessments. Provide technical support and guidance to users. Participate in on-call rotation, weekend changes and provide after-hours support. Provide technical leadership to the team. Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions. Develop and maintain documentation for application configurations, processes, and procedures including Sop's. Provide expert technical support and solve complex problems. Provide training to end-users and other team members as needed. Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. Drive continuous improvement through the adoption of automation and orchestration. Identify opportunities to optimize performance, reliability, and cost. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About the team The Technology Services Group (TSG) is seeking an experienced AVP- Systems Engineer to join our global Operations team to manage and support the Active Directory Environment. You will work closely with internal business partners, architects, network, cyber-security and other groups to understand project requirements and deliver scalable, reliable solutions. This role offers an exciting opportunity to work on cutting-edge technologies, drive innovation, and shape the future of our hybrid cloud infrastructure to support the organization's growth and success. If you are passionate about Active Directory technologies, possess strong technical acumen, and thrive in a collaborative environment, we encourage you to apply and join our team.