Information Technology Support Technician

1 week ago

Cochin, Kerala, India Throne Solutions Full time

Job Title:
Information Technology Support Technician

Company:
Throne Solutions

Location:
Kochi, Kerala, India

Employment Type:
Contract-Based

Job Overview

Throne Solutions is seeking a reliable and technically skilled
Information Technology (IT) Support Technician
for a contract-based position in
Kochi, Kerala
. The ideal candidate will have experience providing on-site IT support, troubleshooting hardware/software issues, and assisting end users in a professional environment.

Key Responsibilities

  • Provide on-site technical support for desktops, laptops, printers, and other IT hardware.
  • Install, configure, and troubleshoot Windows OS, applications, and basic networking issues.
  • Handle user support requests and resolve issues efficiently.
  • Assist with device imaging, system updates, and software deployments.
  • Maintain IT asset records, documentation, and service logs.
  • Coordinate with remote/global support teams for escalations.
  • Ensure all work follows IT security and compliance standards.
  • Deliver professional, timely, and customer-focused service.

Required Skills & Qualifications

  • 1–3 years of experience as an IT Support Technician or similar role.
  • Strong knowledge of hardware troubleshooting and Windows environments.
  • Basic understanding of networking (LAN/Wi-Fi/IP settings).
  • Experience with Microsoft 365, Active Directory, and system installations.
  • Good communication and customer service skills.
  • Ability to work independently and manage multiple tasks.
  • Must be based in Kochi or willing to travel locally.

Preferred Qualifications

  • CompTIA A+, Network+, or Microsoft certification (preferred but not mandatory).
  • Experience with enterprise ticketing systems (ServiceNow, JIRA, Remedy, etc.).
  • Prior experience supporting multinational clients or corporate offices.

What We Offer

  • Competitive contract-based compensation.
  • Opportunity to work with global clients under Throne Solutions.
  • Potential for long-term or repeat assignments based on performance.

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