Junior Executive

2 weeks ago

Coimbatore, Tamil Nadu, India Vilvah Store Private Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Company Overview

Vilvah is a dynamic and rapidly growing Direct-to-Consumer Ecommerce brand that specializes in offering sustainable, safe and natural skincare and hair care products. With a commitment to sustainability, ethical sourcing, and customer satisfaction, Vilvah has quickly become a prominent player in the beauty and wellness industry.

Job Overview

Vilvah Store Private Limited is seeking a highly motivated and detail-oriented individual to join our team as Junior Executive - Customer Support. As a Junior Executive - Customer Support, you will handle customer queries accurately via phone, email or chat on time.

Only Female Candidates can apply.

Selected candidates will be placed in Coimbatore Office.

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identifying customer needs and helping customers use specific features.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements:

  • Bachelor's degree in any discipline.
  • Freshers are welcome to apply.
  • Strong communication, interpersonal, and problem-solving skills.
  • Knowledge in MS Excel
  • Basic understanding of CRM tools and customer support workflows.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Patience and professionalism in handling challenging customer interactions.
  • Willingness to learn and adapt quickly to new processes.

Why Join Us?

At Vilvah, youre not just an employeeyoure a valued part of a dynamic, inclusive, and forward-thinking community. Whether you're looking for professional growth, work-life integration, or meaningful relationships at work, we provide an environment where you can thrive, innovate, and make an impact.

Lets build the future together.

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