Service Engineer
6 days ago
Purpose Of Function
Application & Service Engineer at E+H Liquid Analysis India. Provide solutions for Sales Centers/customers in product, application, service related concerns, questions and tasks. Ensure and improve Salses Center/customer support & satisfaction.
Tasks
- Contact person for the Sales Centers in the region for After-Sales (technical and products questions) and Pre-Sales (application consultancy and product selection) tasks for Liquid Analysis
- Use of the established tools, processes and IT infrastructure, e.g. SFDC, SAP
- Build-up and manage the technical environment, tools and infrastructure at E+H LA Division Chhatrapati Sambhajinagar.
- Complaint Management in collaboration with the service and quality teams of E+H LA in Germany
- Trainer for Service people of Sales Centers and customers, technical/product Trainer for Sales people
- Field work and customer visits for application consulting, product tests and troubleshooting
- Contact person for customer visits in-house and FATs
- Build-up and manage a regionalized information environment, e.g. in Sharepoint
- Presence at exhibitions in the region
Skills
- Majored in Chemical / electronics / environmental engineering / instrument / automation or related professional. Bachelor's degree or above
- Experience in process or environmental industry with a customer-oriented service mindset.
- Strong technical skills and interest in Liquid Analysis
- High cross-cultural and communication skills, international working experience
- Self-motivated, independent and reliable working style
- Fluent in English
- International business trips
- 4 to 8 years of expeience in relevant field
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