Service Engineer

6 days ago

Madurai North Tamil Nadu, India Endress+Hauser Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Purpose Of Function
Application & Service Engineer at E+H Liquid Analysis India. Provide solutions for Sales Centers/customers in product, application, service related concerns, questions and tasks. Ensure and improve Salses Center/customer support & satisfaction.

Tasks

  • Contact person for the Sales Centers in the region for After-Sales (technical and products questions) and Pre-Sales (application consultancy and product selection) tasks for Liquid Analysis
  • Use of the established tools, processes and IT infrastructure, e.g. SFDC, SAP
  • Build-up and manage the technical environment, tools and infrastructure at E+H LA Division Chhatrapati Sambhajinagar.
  • Complaint Management in collaboration with the service and quality teams of E+H LA in Germany
  • Trainer for Service people of Sales Centers and customers, technical/product Trainer for Sales people
  • Field work and customer visits for application consulting, product tests and troubleshooting
  • Contact person for customer visits in-house and FATs
  • Build-up and manage a regionalized information environment, e.g. in Sharepoint
  • Presence at exhibitions in the region

Skills

  • Majored in Chemical / electronics / environmental engineering / instrument / automation or related professional. Bachelor's degree or above
  • Experience in process or environmental industry with a customer-oriented service mindset.
  • Strong technical skills and interest in Liquid Analysis
  • High cross-cultural and communication skills, international working experience
  • Self-motivated, independent and reliable working style
  • Fluent in English
  • International business trips
  • 4 to 8 years of expeience in relevant field

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