Application Implementation Specialist

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Duties & Responsibilities

• Master complex software applications, integrations and reports and their use within the clinical research industry
• Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions
• Map current state workflows into new, future state application workflows using process flow charting
• Develop and utilize use cases to analyze, define and document business requirements and application scenarios
• Provide guidance to internal stakeholders on customer enhancement requests
• Coordinate with other internal teams as necessary, to develop Statements of Work (SOWs) required to support new and implementing customers
• Assist in the completion of technical RFP questions for prospective customers
• Build a strong relationship with the customer project team to help ensure the success of the implementation
• Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment.
• Work closely with the implementation project manager to ensure on-time delivery of all milestones
• Perform other job-related duties as assigned.

Location

This role is open to candidates working remotely in India.

Basic Qualifications

• Bachelor's Degree or relevant experience
• 3+ years' experience in healthcare technology
• Proven/Demonstrated experience independently navigating, configuring, and troubleshooting software settings across platforms (e.g., Outlook, Zoom, Operating System settings, etc.)

Preferred Qualifications

• Strong analytical and critical thinking skills
• Excellent client communication skills
• Effective oral presentation skills
• Technically savvy in exploring and adapting to new technologies
• Familiarity with EDC, EMR/EHR and other clinical trial information systems
• Demonstrated experience with Clinical Trial Management Systems (CTMSs) and general clinical research processes
• Subject Matter Expert in eClinical solutions including eRegulatory, eSource and eConsent
• Experience with integrating a CTMS to other common systems (e.g. EMR, EDC, EMPI)
• Experience with operational and regulatory reporting in support of clinical research
• Experience with clinical research financial operations

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.