Senior Process Analyst – Qualtrics Specialist

Introduction
We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview
This role will act as an lead for Gallaghers internal employee listening and assessment capabilities. The individual in this role will be responsible leading a team to utilize our technology in designing, delivering, administering, and reporting Gallagher's survey and assessment initiatives. This role will oversee the end to end process from requirement gathering to delivery in supporting our global businesses.

Responsibilities
How you'll make an impact

• Be the point of contact for our business and Talent teams to facilitate the end to end delivery of internal employee listening initiatives, surveys, and assessments (180/360)
• Act as an Qualtrics SME through delivery and including the development of SOPs and best practices for delivering surveys, assessments, and dashboarding capabilities in Qualtrics EX platform.
• Collaborate with internal stakeholders and partners to gather and articulate requirements, manage expectations, and to ensure successful delivery.
• Design and document functional and technical requirements and SOPs to develop consistency in timelines, delivery, and expectations of projects and deliverables.
• Monitor and review progress for timely implementation of all programs/projects.
• Contribute to the team's body of knowledge, including lessons learned, best practices, and guidance materials.
• Logical thinking and problem-solving skills along with an ability to collaborate.
• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.
• Attention to detail in providing high quality deliverables.

About You
Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is preferred.
• Minimum of 4 years of experience in talent management or a related HR function.
• Strong knowledge of talent management principles, practices, and trends.
• Proven experience in designing and implementing talent development programs, including leadership development and performance management process.
• Familiarity with talent assessment and succession planning processes.
• Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in HRIS and talent management software is preferred.

Additional Information
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.