Manager - Operations and Implementation
1 week ago
Qualification: BDS/ BHMS + MHA
Key Responsibilities:
* Experience in TPA, Insurance Company, UTI TSL , Hospital Sector
* Understanding of the product and provide training and product demo to new and existing clients
* Team management/ handing team of Medical officers / quality analysts
* Handling operations of the accounts
* Meeting and understanding of the customer requirements, plan implementation
* Travel to the customer's site as and when required for training and implementing
* Ensure service levels are maintained at hospitals
* Establish objectives and operational criteria for accounts managed.
* Understand the requirements of Clients regularly and implement the process at hospitals.
* Motivating / retaining the team members.
* Develop and implement organizational policies and procedures for the facility of customers.
* Gathering and analyzing data (learning) and using it to plan and implement.
* Sitting on Team Meetings and representing the views of clients
* Regular Analysis for effective usage of the platform
* Planning and implementing strategic changes to improve service delivery.
* Extrapolating data for quality assurance and monitoring purposes.
* Regular visit to hospitals to review and streamline the process, document and share MOMs
* Other activities as assigned by your reporting manager.
Flexible in Travelling, Good Communication skills
Team Handling, Committed, Accountability and Responsibility.
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