Hiring SME

6 days ago

Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Warm Greetings from Rivera Manpower Services

We are hiring for the role of Senior Process Analyst for a leading global Insurance & CONSULTING FIRM

Location: Bangalore

Shift: US Shifts

Experience: Minimum 4+ years in International Voice (Banking / Insurance / Property & Casualty Insurance is a must)

Qualification: Graduate /PG

Requirements

  • Minimum 4 years of international BPO experience in Banking / Insurance Voice / Property & Casualty Insurance
  • Strong client handling & stakeholder management experience
  • Excellent written and verbal communication skills
  • Insurance domain knowledge (P&C / BFSI)
  • Proactive, accountable, and able to work independently
  • Insurance certification preferred but not mandatory

Roles & Responsibilities

  • Act as the primary point of contact for the branch and ensure end-to-end support of the policy lifecycle
  • Participate in renewal review meetings with Producers, CSMs, and Sales teams
  • Support a team of 5–7 Client Service Managers at the branch
  • Take proactive measures to initiate pre and post-renewal activities
  • Handle queries effectively to minimize rework and ensure smooth delivery
  • Collaborate with branch staff to identify and offshore time-consuming activities
  • Build and maintain strong client and stakeholder relationships

Call & Book Your Interview Slot:

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