It Help Desk Analyst

2 days ago

Gurgaon, Haryana, India ElevenX Capital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Title: IT Helpdesk Analyst

Job Responsibilities :

  • Provide friendly, courteous, and quality support to all users.
  • Strive to meet or exceed all SLA goals.
  • Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications)
  • Document customer requests in the appropriate issue tracking system.
  • Route tickets accurately to client level support when needed.
  • Stay current on and adhere to established policies, procedures and documentation
  • Be a subject matter expert in the full suite of supported client system and processes

KNOWLEDGE AND SKILL REQUIREMENTS

  • Excellent written and verbal communication skills.
  • Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access)
  • Knowledge in Microsoft Outlook and/or Lotus Notes.
  • Knowledge in Windows XP+, Vista, 7 and Mac OSX Operating Systems.
  • Knowledge of Active Directory.
    • Strong customer service skills.
  • Strong problem solving skills and decision making ability.
  • Effective listening and probing question skills.
  • Ability to learn and apply technical information in a fast-paced, demanding work

    environment.
  • Ability to follow policies and procedures; attention to detail.
  • Ability to handle a large call volume.
  • Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays.
  • Strong enthusiasm and desire to learn.
  • Perform well in a team and as a team.
  • Self-motivation and organization.
  • Ability to multi-task.

  • Help Desk Specialist

    3 days ago

    Gurgaon, Haryana, India Verve Forge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Help Desk Specialist located in Gurgaon. The Help Desk Specialist will be responsible for providing technical support, helping with troubleshooting issues, and supporting desktop computers. Additionally, the role involves assisting customers with their technical problems, ensuring timely resolution, and...

  • Senior Service Desk Analyst

    2 weeks ago

    Gurgaon, Haryana, India crescendo global Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description Senior Service Desk Analyst - 6 Years - Gurgaon Discipline: AnalyticsJob type: PermanentContact name: Vanshika KapoorContact email: Job ref: 76118Published: about 6 hours agoSenior Service Desk Analyst 6 Years - Gurgaon An exciting opportunity for a skilled Service Desk Analyst with 6 years of experience in IT Helpdesk/Service Desk...

  • Analyst, Service desk

    5 days ago

    Gurgaon, Haryana, India AHEAD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Analyst, Service desk

    3 days ago

    Gurgaon, Haryana, India Ahead Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Analyst, Service desk

    3 days ago

    Gurgaon, Haryana, India AHEAD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Service Desk Analyst

    7 days ago

    Gurgaon, Haryana, India AXA XL Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Service Desk AnalystGurgaon, Haryana, IndiaResponsible for delivering high-quality service that improves the overall colleague experience. Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. Contribute to the continual improvement of service delivery...

  • Analyst- Service Desk

    1 week ago

    Gurgaon, Haryana, India Thiess Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Analyst- Service Desk (ICT)Job ID931616Job TypePermanent Full TimeLocationIndia - GurugramCategoriesITApplications close20 Oct 2025 India Standard TimeMake your mark with ThiessAs a global business, we are proud to offer diverse and rewarding career opportunities. We are committed to Thiess being a company that supports great people to succeed, develop their...

  • Service Desk Analyst

    3 days ago

    Gurgaon, Haryana, India ThoughtSol Infotech Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibility Areas (KRA)Designation: Service Desk ExecutiveLocation: GurugramExperience: Minimum 2 yearsService Desk and IT SupportResponsible for logging IT issues through phone, email, chat, and web portal.Log, track, and resolve incidents using Manage Engine and ADX tools.Assign tasks to engineers and ensure timely closure.Ensure HP warranty and AMC...

  • Service desk Analyst

    2 days ago

    Gurgaon, Haryana, India Axa Xl Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    0-2 years of experience on Service Desk.Outstanding customer service skills and a customer first" mentality are a must.Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems.Subject matter ability in multiple areas of support.Strong technical knowledge and working experience with Microsoft...

  • Help Desk Executive

    2 weeks ago

    Gurgaon, Haryana, India Vidal Health Insurance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Roles and ResponsibilitiesCollaborate with other teams to resolve recurring issues and improve overall customer satisfaction.Escalate complex issues to senior technicians or third-party vendors when necessary.Maintain accurate records of customer interactions using CRM software.Troubleshoot hardware and software problems using various tools and techniques.