Analyst - Sales Commission

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

The Sales Compensation Analyst will report into the Manager of Sales Finance and will be responsible for deriving the commissions for direct, indirect and overlay sales roles on a global level; including channel partner.

Key Deliverables

• Be part of the team which provides support for all sales segments, regions and channels i.e., both direct and indirect
• Calculate monthly, quarterly, and annual commissions through Sales Commission software tools for multiple business units according to compensation plans and internal policies, ensuring commission and bonus calculations are done accurately and in a timely manner.
• Partner with cross functional teams to onboard sales new hires, manage role changes, quota, and build and route compensation plans via Sales Commission software tools.
• Research and resolve attainment and commission questions, including calculating and processing adjustments for commissions.
• Work with sales management, Finance and revenue operations on design and implementation of new sales plans
• Partner with accounts receivable team on clawback process and effectively communicate the process to the sales rep.
• Work with payroll for timely inputs for payroll processing for GTM organization
• Research and resolve any discrepancy or issues raised by Sales Teams
• Manage partnership, Channel and ISV partnership programs.
• Perform analyses, reconciliations, and ad hoc reporting as directed.
• Ensure compliance across the process and provide support for audit requirements.

• 1-3 years of proven work experience in sales commission & incentive process in software/ITES organizations
• Strong MS Excel and Google docs skills and experience
• Experience with sales compensation tools/software
• Excellent analytical skills along with the ability to create and present detailed reports.
• Ability to accurately process numerical data.
• Experience interpreting data analytics to derive business insight and drive business value.
• High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework.
• Bachelor's degree in finance or Operations
• SaaS experience is a plus.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.