KYC Verification_International Process_Customer Interactive Executive

1 day ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,40,000 - ₹ 5,40,000 per year
Position: Customer Interaction Executive Work Location: Kanjurmarg, Mumbai Experience : 6+ months in BPO/KPO environment CTC : 20,000/- to 45,000/- Shift timing : Rotational
Job Description:
 Gathering requisite data/information via Primary research (On Call).  Ability to use keywords wisely when doing internet research.  Good email etiquette.  Good English command.  Should be okay with rotational shifts
Requirement:
 Position – Customer Interaction Executives  Typing Speed – Above 20  Skills – Good computer skills with good hand with Internet surfing & Excellent communication  Basic knowledge of research (search engine)
Need experience from international Process
Job Responsibilities:
  1. Customer Interaction:
  • Handling inbound and outbound calls/emails/chat to address customer queries related to the KYC process.
  • Providing assistance in completing KYC formalities, clarifying doubts, and guiding them through the process.
  • Managing escalations or complex cases in a calm and professional manner.
  1. KYC Compliance:
  • Verifying customer identities and documentation as per company or regulatory standards.
  • Ensuring all necessary customer information is captured accurately and in compliance with international KYC norms.
  • Monitoring customer accounts for potential fraud or unusual activity.
  1. Data Management:
  • Maintaining and updating customer records in the system.
  • Ensuring confidentiality and accuracy in handling sensitive customer information.
  1. Cross-Department Coordination:
  • Liaising with other departments (fraud, compliance, legal, etc.) for any escalated KYC cases.
  • Collaborating with international teams to ensure consistency in KYC processes across different regions.
Skills Required:
  • Strong communication skills (both verbal and written), especially in English.
  • Experience with KYC processes and regulatory standards.
  • Attention to detail and accuracy in handling customer data.
  • Ability to handle international customers and resolve issues promptly.
  • Familiarity with CRM software and data management tools.

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