Front Desk Executive

2 weeks ago

Wadala Truck Terminal Mumbai Maharashtra, India Hemani Aromatics Full time

Job Title: Front Desk Executive

Job Summary:

The Front Desk Executive will be the first point of contact for visitors and callers, responsible for creating a welcoming environment and ensuring smooth front-office operations. This role requires strong communication skills, a pleasant personality, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Reception & Visitor Management

  • Greet and welcome visitors in a polite and professional manner.
  • Maintain visitor logs and issue visitor passes.
  • Inform relevant staff members of visitor arrivals.

2. Call Handling

  • Answer, screen, and forward incoming calls promptly.
  • Manage the company's main telephone line and handle inquiries.
  • Take accurate messages and ensure timely communication.

3. Front Desk Operations

  • Maintain the reception area's cleanliness and organization.
  • Manage courier services, incoming and outgoing mail/documents.
  • Coordinate meeting room bookings and ensure readiness.
  • Handle basic administrative tasks such as photocopying, scanning, and filing.

4. Support to HR/Admin

  • Assist with employee attendance coordination if required.
  • Support HR/admin in day-to-day tasks such as documentation, record keeping, and event coordination.
  • Manage ID card issuance, access cards, and related records (if applicable).

5. Customer Service

  • Provide accurate information to visitors, clients, and employees.
  • Address basic queries regarding the company, following escalation protocols when needed.

Skills & Qualifications:

  • Graduate in any discipline (preferably in Administration, Hospitality, or related fields).
  • Proven experience as a Front Desk Executive or in a similar customer-facing role.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office (Word, Excel, Outlook).
  • Well-groomed, professional appearance, and positive attitude.
  • Strong organizational and multitasking abilities.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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