Global Customer Hubs Asst. Manager

Job Title: Global Customer Hubs Asst. Manager

Location: Bangalore

About Unilever:

Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you.

Job Purpose:

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are an O2C expert, who is looking to for an exposure of business across Europe, then this role is just for you

Key Responsibilities:

• Assuring excellence in Service Delivery to the countries from the 3rd party partner, through processes aligned to Unilever way of working 

• Establish and drive KPIs and SLA measures that are fully representative of the operations

• Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external) 

• Driving performance improvement and step-change transformation with the Partner network, through analytics and automations 

• Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with  EU iOps teams and Partner.    

• Develop robust and effective BCP.    

• Develop a high performing extended team in the partner org with deep understanding of the processes and a high level of business intimacy

Experiences & Qualifications:

• Graduate/ post-graduate

• Experience in O2C (Order to Cash) space

• Strong English language skills written and spoken

• Strong programme / project management experience

• Understanding and excellent application of Analytical tools

Skills:

• Exposure to High Radius tool

• Business acumen and customer centric mindset 

• Agile mindset and capabilities 

• Holding people accountable and strong personal accountability for delivery 

• Ability to work effectively in both independently and in team environment

Leadership:

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviours

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • AGILITY: Explores the world around them, continually learning and developing their skills.

Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.