Senior Executive

Hello, 

FCM part of FTCG is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years , FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline.  FCM has won the coveted Great Place to Work certification for the fourth time FCM Travel India is one of India's Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the Life:

• Manage visa applications and documentation for corporate clients traveling internationally, ensuring accuracy and compliance with all requirements.
• Liaise with embassy and consular services to ensure timely processing of visa applications.
• Handle client queries related to visa processing, documentation, and travel requirements with a focus on corporate needs.
• Assist clients in managing their corporate travel plans by booking air travel, hotel accommodations, and other travel-related services.
• Monitor and ensure all travel documents (visa, passport, and other requirements) are in place for clients, minimizing any risks or delays.
• Provide guidance and support to clients on visa-related requirements, regulations, and other travel policies.
• Coordinate with internal teams (such as operations and finance) to ensure the smooth delivery of services and compliance with service level agreements (SLAs).
• Collaborate with the management team to ensure that all visa-related processes align with company policies and customer expectations.
• Stay updated on the latest travel trends, visa regulations, and industry best practices to continually improve customer experience and compliance.
• Assist in resolving issues related to travel disruptions and visa rejections, working closely with clients and the relevant authorities.

You'll Be Perfect For This Role If You Have:

• 3-5 years of experience in the travel industry, specifically in managing corporate clients and visa-related services.
• Strong visa processing knowledge for both domestic and international travel.
• Proficiency in GDS systems (Amadeus, Sabre, Galileo) for travel bookings and visa management.
• Excellent communication skills, with a customer-oriented approach.
• Ability to handle high-pressure situations while maintaining attention to detail and delivering excellent customer service.
• Strong understanding of corporate travel requirements, travel documentation, and visa regulations for various global destinations.
• A problem-solving attitude with a focus on delivering solutions to clients.
• Strong organizational and multitasking skills, ensuring timely and accurate service delivery.
• Bachelors degree or equivalent in Hospitality, Business Administration, or a relevant field.

Whats in it for you:

• Competitive salary package aligned with the market.
• Exposure to a global environment, with the opportunity to interact with international clients.
• Work-life balance: Enjoy your travels with paid annual leave and time-off.
• Medical benefits, including comprehensive health coverage, accidental, and life insurance.
• Employee perks: Industry discounts, travel benefits, and opportunities for career growth and development within a global organization.
• Recognition and rewards: Regular events, incentives, and a strong company culture focused on growth, collaboration, and fun

Work Perks - What's in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary 

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

Work life Balance: We believe in "No Leave = No Life" So have your own travel adventures with paid annual leave 

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people 

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people 

Paternity Leave: We ensure that you can spend quality time with your growing family 

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons  

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it 

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. 

We value you... 

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.  

Who we are... 

Since our beginning, our vision has always been to open up the world for those who want to see. 

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).  

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. 

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. 

Irreverence. Ownership. Egalitarianism