International Voice process

7 days ago

Pune, Maharashtra, India Trigent Software Limited Full time ₹ 4,00,000 - ₹ 4,80,000 per year

Role : Customer Service Representative

Exp: Freshers - Graduation is mandatory

1-3 years of exp {Under graduates considered}

Process Location : Bangalore

Shifts : US Shifts - Night shifts

  • Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
  • Return to office (work from office mandatory) therefore Mumbai candidates only.
  • Exposure to US contact center preferable
  • Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
  • Walk customers/ Provide navigational support on self service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
  • Good technical aptitude with an ability to learn quickly
  • Excellent verbal and written communication skill Experience Profile
  • Prior international BPO work experience preferred
  • Freshers acceptable

Interested candidates can send resume on or

Job Type: Full-time

Pay: ₹40,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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