Support Supervisor

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

Note:

Teams serving U.S. clients will follow PST working hours.

Teams supporting global clients will align with APAC, EMEA, or NAMER time zones, depending on the region they serve. This is a hybrid role, you are expected to work from our Bangalore office 3 days a week.

About the role

At Rippling, the payroll imports organization is at the heart of our company's growth. As a Payroll Supervisor, you will manage a team of Payroll Analysts and own the growth and mentorship of individuals on the team, build working relationships with various cross functional teams, compile various reports and monitor KPIs to determine the health of the team and organization, and execute strategic opportunities for team improvement to drive overall business and organizational goals.

This role requires effective project management and prioritization skills, robust understanding and familiarity with organizational goals and KPIs, clear written and verbal communication skills across various levels of technical audiences both internal and external, and the ability to identify and execute product and process improvement strategies to drive overall business goals.

What you will do

• Motivate and lead a team of payroll operations specialists to execute on time payroll and ensure that the team delivers services in line with business and customer expectations
• Hire and train new team members to support our market expansion and scaling operations
• Drive your team performance to ensure we are executing and meeting performance KPIs
• Monitor and report on the team's progress to ensure requirements, KPIs and deadlines are met
• Facilitate training and development initiatives to build a skilled and high-performing team
• Develop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure.
• Support your team in driving issue resolutions and by communicating with various government agencies, partners and directly interfacing with our customers to resolve issues on their behalf
• Drive automated solutions that enable better efficiency and process improvement
• Work closely with US Payroll Engineering and Product teams to ensure that:
• Natively built payroll software supports key payroll and tax compliance requirements
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritised and implemented

Must-Have

• Excellent Communication Skills
• Proven experience in Operational Excellence.
• Strong People Management capabilities.
• Cross-functional Stakeholder management experience.
• Exposure to Program/Project Management.
• Experience with Process Re-engineering.
• Effective Problem-Solving Abilities.
• Experience in handling an Escalation Desk.
• Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus

Preferred

• Minimum of 5+ years in a US payroll processing role, and minimum of 2+ years managing payroll operations personnel, and a minimum of 4+ years in a client facing role
• Previous experience of managing a large team
• Strong overall US payroll experience
• Strong understanding of end-to-end payroll procedures and regulations (including taxes & Social Security registration & filings) with ability to guide operational specialists in the US region.
• Previous experience handing in-house payroll processing and via partner payroll providers
• A Strong Customer/Client Support background.