Product Ops Associate

What makes Gartner a GREAT fit for you?

When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. We're the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

About this role:

This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI). GPI's mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Product operations Associate, to support and scale our vendor onboarding operations. You will also have the opportunity to work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast paced lean startup team at an established brand, this is the role for you. A successful Product Operations Associate will gain a deep understanding of business operations, technology research and product management.

What you'll do:

• As an Associate you own end-to-end delivery of specific business process related work streams within your team

• Conduct secondary research to identify different software' by different vendors

• Conduct research for escalations (root cause identification, process changes needed)

• Drive problem solving meetings within the team to improve processes through analytic approaches, see "so what" and, develop thorough, straightforward recommendations

• Develop processes to support the growing vendor base, to effectively deliver multiple requests and demonstrate measurable business impact thereof

• Apply lean product principles in your day-to-day problem solving and drive knowledge sharing sessions

• Engage with different GPI teams through targeted, crisp and timely communication

Here is a sample of some initiatives you would work on:

• Research on vendor requests (new additions, mergers & acquisitions, etc.) and perform category alignment to enable review collection process

• Identify and innovate improvements in vendor request processes (i.e. data sources, technology, processes) to increase productivity per associate

• Track software categories and accordingly setup new categories/markets

What you'll need:

• Master's/MBA degree and graduation in engineering and exposure in Digital Products space

• Overall 6 months - 2 years of relevant industry experience in Tech/IT industry, Research or Consulting

• Understanding of complex technology products & able to comfortably learn about new ones

• Proficient with conducting secondary research

• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering high quality deliverables

• Excellent attention to detail, including ability to identify, dig into, and remedy errors

• Microsoft Office expertise – Intermediate Excel, PowerPoint

• Strong communication and collaboration skills; be a self-starter who can anticipate business needs and fulfill them in a proactive manner

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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