Microsoft Solutions Associate Azure, SharePoint, and Support

Job Summary

Synechron is seeking a detail-oriented and technically proficient Associate to join our team, supporting and implementing Microsoft-based solutions for a diverse client portfolio. This role involves collaborating with clients and cross-functional teams to deliver reliable, scalable, and innovative technology solutions aligned with business needs. The Associate will contribute to the organizations objectives by ensuring optimal performance, support, and continuous improvement of Microsoft technologies and services.

Software Requirements

Required:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) (all versions, intermediate to advanced level)
• Knowledge of Windows Operating System and Windows Server (2016, 2019, or later)
• Experience with Microsoft Azure cloud platform and services
• Familiarity with SharePoint Online and SharePoint Server (2016, 2019)
• Basic understanding of Microsoft Dynamics 365 modules and functionalities
• Experience with .NET Framework and C# programming language (preferably at an intermediate level)

Preferred:

• Knowledge of additional Microsoft 365 applications (Teams, Power Automate, Power BI)
• Familiarity with Microsoft Power Platform (Power Apps, Power Virtual Agents)

Overall Responsibilities

• Serve as the primary point of contact for Microsoft technology solutions, providing technical support and guidance to clients
• Collaborate with clients to define their technology needs and recommend suitable Microsoft solutions to optimize their workflows
• Install, configure, and troubleshoot Microsoft software and hardware components to maintain system integrity and security
• Support the deployment of Microsoft cloud services and on-premises solutions, ensuring seamless integration
• Work cross-functionally with team members and departments to implement, support, and enhance Microsoft-based systems
• Conduct routine maintenance, updates, and system health checks to ensure optimal performance
• Provide user training and documentation to facilitate effective adoption of Microsoft tools
• Assist in resolving complex technical issues, escalating when necessary, and maintaining high client satisfaction

Technical Skills (By Category)

• Programming Languages:
• Required: C# (basic to intermediate proficiency)
• Preferred: PowerShell scripting for automation
• Databases/Data Management:
• Basic understanding of SQL Server and data querying
• Cloud Technologies:
• Microsoft Azure core services, including Virtual Machines, App Services, and Storage
• Frameworks and Libraries:
• Microsoft .NET Framework, including version 4.x; familiarity with .NET Core a plus
• Development Tools and Methodologies:
• Visual Studio, Azure DevOps, Agile/Scrum practices
• Security Protocols:
• Knowledge of Microsoft security best practices, authentication protocols, and data protection measures

Experience Requirements

• Minimum of 1-2 years of experience working with Microsoft technologies in a support or implementation role
• Demonstrated experience supporting and deploying Microsoft solutions such as Azure, SharePoint, or Dynamics 365
• Prior experience working directly with clients or in a customer-facing environment is desirable
• Alternative experience pathways: reduction of experience requirement with relevant internship, certification, or project work demonstrating proficiency

Day-to-Day Activities

• Respond to client inquiries related to Microsoft product issues, requests, or feature integrations
• Perform scheduled maintenance, system updates, and health checks on Microsoft environments
• Assist clients with the deployment of new Microsoft solutions, configurations, and integrations
• Conduct end-user training sessions and prepare supporting documentation
• Collaborate with internal teams to troubleshoot and resolve technical incidents promptly
• Escalate complex issues to senior team members when necessary, ensuring timely resolutions
• Document system configurations, procedures, and issues for knowledge sharing and future reference

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• Microsoft certifications (e.g., MCSA, MCSE, or Microsoft Certified: Associate level) preferred
• Willingness to undertake ongoing professional development in Microsoft technologies and certifications

Professional Competencies

• Analytical mindset with strong problem-solving skills and attention to detail
• Effective team collaborator with ability to work independently when required
• Excellent verbal and written communication skills for stakeholder engagement and documentation
• Adaptive learner capable of quickly acquiring new knowledge and technologies
• Ability to prioritize tasks, manage multiple concurrent projects, and deliver quality results
• Customer-centric approach ensuring high levels of client satisfaction and service quality
• Demonstrates a proactive approach to improving systems and process efficiencies