Community Manager

2 days ago

Bengaluru, Karnataka, India Get Structured Consulting Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About Us:

Gateway Platforms Pvt Ltd:

Gateway Platforms is the parent company. We are a platform that brings people, ideas, and resources together to create and move mountains in the world, making it a better place. The two initiatives you will be working on primarily under GPPL are:

TEDxGateway:

As Asia's largest TEDx program, TEDxGateway sparks global conversations by uniting top minds to share their ideas and innovations. We provide a stage for groundbreaking ideas, inspiring thousands and catalyzing change across various sectors.

EDGE Community:

EDGE Community is our digital private members community for thought leaders and change-makers, offering exclusive events, masterclasses, and networking opportunities to foster personal and professional growth among future leaders.

What You'll Do:

  • Develop Community Strategies: Plan and implement social media and communication campaigns that align with marketing strategies to boost engagement.
  • Community Building: Organize and participate in events (online and offline) to build a stronger community and enhance brand visibility.
  • Monitor Online Presence: Track feedback, reviews, and community insights across platforms to report on community health and areas of improvement.
  • Cross-Team Collaboration: Coordinate with Marketing, PR, Communications, Development, and Sales teams to ensure brand consistency and stay updated on new products/features.
  • Relationship Building: Develop and maintain relationships with customers, potential customers, industry professionals, and journalists.
  • Event Management: Organize and execute events, both virtual and in-person, that engage the community and promote the brand.
  • Customer Engagement: Respond promptly to comments, customer queries, and feedback to ensure satisfaction and foster relationships.
  • Crisis Management: Lead conflict resolution efforts within the community to maintain a positive and respectful environment.
  • Report and Analyze: Track key metrics like event attendance, social engagement, and online traffic, preparing detailed reports on community activities.

Who You Are:

  • Experience: Proven work experience as a Community Manager, with a demonstrated ability to grow and engage a community through various initiatives.
  • Community Initiatives: Experience launching and managing community projects such as ambassador programs, online forums, and event series.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to manage customer engagement across different platforms.
  • Social Media Expertise: Hands-on experience managing social media for brands, with a deep understanding of online customer engagement metrics and website traffic.
  • Marketing Knowledge: Familiarity with online marketing, including content creation, SEO, and multi channel digital campaigns.
  • Attention to Detail: Strong attention to detail, organizational skills, and the ability to handle multiple tasks simultaneously.
  • Analytical Ability: Ability to track, interpret, and report on community metrics, online engagement, and traffic trends.
  • Educational Background: BSc in Marketing, Communications, or a related field; certifications in community management, digital marketing, or social media are a plus.
  • Technical Skills: Knowledge of content management systems, digital marketing tools, data analytics, and social media platforms.
  • Adaptability: Ability to stay updated on emerging digital trends and adjust community strategies accordingly.

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