Talkdesk Expert

Job Title: Talkdesk Expert

Experience Required: 3+ Years

Engagement Type: Full-Time / Part-Time (Minimum 2 hours per day)

Location: Remote

Job Summary:

We are looking for an experienced Talkdesk Expert with 3+ years of hands-on experience to support, configure, and optimize Talkdesk contact center solutions. The role is flexible and open to full-time as well as part-time professionals.

Key Responsibilities:

• Configure, customize, and manage Talkdesk Contact Center features
• Support Talkdesk integrations with CRM and third-party tools
• Troubleshoot and resolve Talkdesk-related technical issues
• Optimize call flows, IVR, routing, and reporting
• Monitor system performance and ensure smooth operations
• Provide guidance and best practices for Talkdesk usage
• Collaborate with internal teams to meet business requirements

Required Skills & Experience:

• 3+ years of experience working as a Talkdesk Expert / Administrator
• Strong understanding of Talkdesk Studio, IVR, Call Routing, and Reporting
• Experience with Talkdesk integrations (CRM, APIs preferred)
• Hands-on troubleshooting and problem-solving skills
• Good communication and documentation skills
• Ability to work independently with minimal supervision

Engagement Details:

• Employment Type: Full-Time / Part-Time
• Availability: Minimum 2 hours per day (for part-time)

Preferred (Good to Have):

• Talkdesk certifications
• Experience working in customer support or contact center environments

Job Types: Full-time, Part-time, Freelance

Expected hours: 12 – 15 per week

Benefits:

• Work from home

Application Question(s):

• you are looking for Full Time or Part Time ?
• What is your Expectation on Monthly basis?

Experience:

• Talkdesk: 2 years (Required)

Work Location: Remote