Executive Assistant
2 days ago
Administrative Support:
Respond promptly and professionally to incoming email inquiries, support requests, and feedback
Collaborate with internal teams (technical, editorial, outreach) to resolve complex queries
Maintain accurate records of interactions and follow up on
Identify trends in inquiries to help improve FAQs, knowledge base articles, and internal processes
Escalate critical or unresolved issues to the appropriate departments as needed
Strategic Support
Project Management: Assist with project planning, execution, and monitoring.
Research and Analysis: Conduct research, analyse data, and provide insights to inform executive decisions.
Special Projects: Undertake special projects as assigned, including event planning or process improvement initiatives.
Organisational Management:
Task Management: Prioritise and manage tasks, projects, and deadlines effectively.
Data Management: Maintain accurate records, databases, and spreadsheets.
Filing and Documentation: Ensure proper filing, storage, and retrieval of documents.
Desired profile:
Excellent written communication skills with a strong command of grammar and tone
13 years of experience in administrative support, email support, or Executive Assistant or in a similar role supporting senior-level executives.
Analytical mindset and problem-solving skills
Exceptional organisational skills with the ability to manage multiple priorities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools.
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