is hiring

Key Responsibilities:

• Handle inbound/outbound customer calls related to telecom services (billing, network issues, plan upgrades, SIM/number-related support, etc.).
• Diagnose and troubleshoot network, broadband, and mobile service issues for UK customers.
• Provide accurate information about telecom plans, packages, and offers.
• Raise service tickets, escalate technical issues, and coordinate with backend teams.
• Ensure compliance with UK telecom regulations and company policies.
• Maintain high-quality call standards, including empathy, clarity, and solution-focused communication.
• Meet KPIs such as AHT, FCR, QA scores, and customer satisfaction metrics.
• Document all interactions in CRM tools with accuracy and completeness.

Required Skills & Qualifications:

• Excellent verbal communication skills with a clear, neutral, or UK-friendly accent.
• Prior experience in international voice or telecom support is preferred.
• Strong customer handling and problem-solving ability.
• Willingness to work UK shift timings (afternoon/evening shift).
• Ability to manage high call volumes and maintain professionalism.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.