Professional Services Subject Matter Expert

Job Description

Realize your potential by joining the leading performance-driven advertising company

As a Professional Services Subject Matter Expert, part of the SMEs team in our Tel Aviv office, youll play a vital role in ensuring high-quality support and contributing to business success by connecting with multiple stakeholders across Taboola globally. You will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.

You will juggle between:

• Complex technical case investigations.
• Consultation and mentoring to lower levels of support.
• Bug reporting, tracking & prioritizing.
• Knowledge creation, retention and training including via AI and automations.
• Operational data analysis.
• Ad-hoc activities and projects with our Product and Business stakeholders.
• Long-term relationships.

You will collaborate with multiple stakeholders within the professional services group as well as the engineering group, and our business teams.

To thrive in this role, youll need:

• 3 years of experience in 2nd level support / 1 years of experience in 3rd level support.
• Advanced technical orientation and understanding familiarity with architectural design and flows, relations between frontend and backend services, reading code.
• Proficiency in troubleshooting methodologies web, DB, analytics, APIs/SDKs, logs.
• Ability to analyze operational data and provide actionable insights.
• Project management capabilities time management, activity tracking, progress and insights reporting.
• Excellent written and verbal skills in English technical summaries, training material, emails, face-to-face meetings.
• Service quality awareness and empathy.
• AI and automation experience, mainly around support flow automation and knowledge content creation significant advantage.

Bonus points if you have:

• Experience with ad-tech (particularly advertiser side).
• Innovative thinking.

How youll make an impact:

• Perform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of Taboola features and architecture.
• Be an escalation point for burning issues within and outside your primary SME area/s.
• Provide assistance and consultation to lower level support teams, as well as other groups that see you as the go-to person.
• Analyze operational aspects of your SME area/s and share actionable insights with top management. Preferably use AI for faster and higher quality results.
• Create and provide training and knowledge material new feature introduction, troubleshooting methodologies and tools, technical summaries, courses and quizzes creation. Preferably use AI for faster and higher quality results. Interact with our NPI (new product introduction) Specialist for logistical aspects related to new features.
• Perform periodic meetings with Product and R&D regarding issue prioritization, new features and supportability requirements.
• Cooperate and coordinate with additional groups within professional services, support, sales, account management and more.
• Identify and work to close gaps of knowledge, work methodologies, supportability, processes and opportunities for automation.
• Manage ad-hoc strategic activities and projects related to your area of expertise, outside of technical case handling or content creation.

Why Taboola?

If you ask Taboolars what they love about working here, theyll tell you that theyve been empowered to realize their full potential while growing and learning from and with smart and talented people. Theyll also share more about:

Adam Singolda, Taboola Founder and CEO says; You can copy anything from another business but you cant copy a companys culture.

• Well-being: Enjoy comprehensive benefits (health, 401k, etc.), a fully stocked kitchen, and location-specific perks (gym partnerships, parking).
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need. Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboolas powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboolas technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

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Locations: Tel Aviv, Israel

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