Technical Support Engineer

2 days ago

Bengaluru, Karnataka, India Light & Wonder Full time

iGaming:
If it's iGaming, we know a thing or two. At Light & Wonder, It's all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary
About Company
Light & Wonder is a global leader in game experiences. We create content, hardware and systems that connect iconic titles across any place or channel. By turning games into expansive entertainment, we keep thrilling players with characters and stories they can't get enough of.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary business segments, we deliver unforgettable experiences by combining the exceptional talents of our 6,500+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it's all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more visit

We are committed to offering very competitive benefits that are aligned with our values and inspire employees to drive innovation and contribute to the organization's performance. Employees are the most valued resource, and we always look to improve their well-being with a wide range of benefits befitting every individual. Not limited to monetary benefits, we have robust learning and development opportunities that help them to grow professionally.

Our Values

  • Dare to be bold: We combine diverse talent to look at the familiar in unfamiliar ways.
  • Celebrate perspectives - We combine diverse talent to look at the familiar in unfamiliar ways
  • Never settle: We relentlessly push forward to create the extraordinary in every detail.
  • Uphold integrity: We promote accountability and respect to raise the bar for ourselves and the industry.
  • Win as a team: We bring out the best in each other to share collective success.

Technical Support Engineer
Job Location:
ITPL Bangalore

Required Experience:
2 - 4 years

Job Description
Skill Set:
L1 Support, SLAs, Ticketing Tools (preferably Service Now / Jira), knowledge on ITIL Process, Unix and SQL is good to have

Job Description Skills and Experience:

  • Experience from previous customer support / Technical support role is necessary.
  • Technical knowledge is required for this position.

Knowledge, Skills, & Abilities:

  • Excellent communication skills.
  • Experience in Linux/Unix.
  • Experience working with Microsoft Office products.
  • Understanding of databases and ability to create and use basic SQL to query the database.
  • Decent knowledge & experience in programming and scripting is preferred.
  • Ability to understand and use various in-house and commercial tools.
  • Ability to work in close relationship with other departments within the team.
  • Working in shifts required.

Mode Of Interview:

  • 1 or 2 Technical Interview (Mandatory Face to Face)
  • Director Interview
  • HR Discussion

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