Telesales Trainee

Job Title:
Telesales Trainee – Customer Support & Sales

Company:
Divinehindu Lifestyle Pvt. Ltd. (Divine Hindu)

Location:
Plot 558, Sector 27, Gurgaon (Work From Office)

Salary:
Up to ₹20,000 per month (fixed)

Work Days:
Monday to Saturday (6 days working)

Timings:
9:00 AM – 6:30 PM

About Divine Hindu

Divine Hindu is a fast-growing spiritual commerce brand offering original Rudraksha, gemstones, malas, pooja products and spiritual accessories across India. We are building a high-energy, mission-driven team that helps customers choose the right spiritual products with honesty, care and clarity.

Role Overview

We are looking for
Telesales Trainees
to join our
Customer Support & Sales team
. This is a voice + WhatsApp-based role where you will speak to interested customers, understand their needs, explain products, and help them complete their purchase – while also resolving basic queries with patience and empathy.

Perfect for freshers who are confident on call, comfortable with targets, and eager to build a career in sales/customer interaction.

Key Responsibilities

Customer Calls & WhatsApp

• Make outbound calls to leads generated from website, ads, WhatsApp, and other channels.
• Attend inbound calls from customers for product and order-related queries.
• Follow up with interested customers who have added to cart / enquired but not yet purchased.
• Communicate with customers on WhatsApp for sharing product details, images, links, and offers.

Sales & Conversions

• Understand customer's need (problem, budget, purpose – health, spirituality, gifting, etc.).
• Suggest the right products (Rudraksha, gemstones, malas, pooja items) based on their requirement.
• Clearly explain product benefits, pricing, offers, and delivery timelines.
• Convert leads into orders by building trust and handling basic objections.
• Work towards daily/weekly targets for calls, conversions, and revenue.

Customer Support

• Help customers with order status, tracking, basic returns/exchange queries (as per policy).
• Maintain a polite, patient and respectful tone at all times – especially with spiritual customers.
• Escalate complex issues to senior team / supervisor when required.

Documentation & Reporting

• Update call outcomes, lead status, and customer notes in the system/CRM/Excel.
• Tag reason for non-conversion (price, confusion, delay, etc.) to help improve processes.
• Share daily reports on calls made, connections, conversions, and key customer feedback.

Who Should Apply

You'll be a great fit if you:

• Enjoy talking to people and can communicate clearly and confidently on phone.
• Are comfortable with
  sales + customer service
  (this is not only a support role).
• Are okay working with
  daily targets
  , follow-ups, and performance tracking.
• Are interested in
  spiritual products, astrology, gemstones, Rudraksha, pooja items
  , etc. (good to have, not mandatory).

Eligibility & Requirements

• Education:
  12th pass / Graduate (any stream).
• Experience:
• Freshers are welcome.
• 0–1 year experience in telesales / customer support / BPO / call centre / e-commerce preferred.
• Language:
• Strong
  Hindi
  speaking is a must.
• Basic
  English
  understanding is required for reading offers, messages, tools, etc.
• Skills:
• Good communication and listening skills.
• Basic computer knowledge – comfortable with WhatsApp Web, Excel/Google Sheets, and calling tools.
• Discipline in maintaining call logs, follow-ups, and closure.
• Other:
• Comfortable with 6-day working, office-based role in Sector 27, Gurgaon.
• Positive attitude, learning mindset, and openness to feedback.

What We Offer

• Fixed salary up to
  ₹20,000 per month
  (based on experience and interview).
• Chance to grow into
  Senior Telesales Executive / Team Leader / Trainer
  based on performance.
• Exposure to a fast-scaling D2C spiritual brand with real customer impact.
• Supportive team, structured training, and scripts for calls.

How to Apply

Interested candidates can share their:

• Resume
• Current CTC / Stipend (if any)
• Expected Salary
• Earliest Joining Date

on
[your email]
or WhatsApp at
[your HR contact number]
with subject:

"Telesales Trainee – Divine Hindu"