Walk - in Drive - Freshers | IT Support

1 day ago

Kolkata, West Bengal, India Wipro Full time ₹ 6,00,000 - ₹ 12,00,000 per year

** Walk-In Drive for Freshers in Kolkata (for IT Service Desk) **

Date : 27-Aug-25 ( Time 10 am-11 am ) | Please carry your updated CV & government ID Proof & write " SD "on top of your CV.

Job Requirement :

1.Should be a graduate Fresher.

2.Should be okay to work to work in rotational shifts from office. ( 5 days )

3.Should have good technical & English communication skills.

Job Role :

1.You will be responsible for assisting end users on applications problems, system administration issues, or network concerns

2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins

3. Identify and escalate tickets requiring urgent attention and action

4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

5. Deal with and resolve helpdesk requests

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