Banquet Manager

Position: Banquet Manager

Department: Food & Beverage Service

Location: The Retreat Hotel & Convention Centre, Erangal Beach, Madh Marve Road, Malad West, Mumbai 400061

Reports To: Food & Beverage Manager

Position Overview

The Banquet Manager is responsible for overseeing and managing all aspects of banquet operations, ensuring seamless execution of events, conferences, weddings, and social functions at The Retreat Hotel & Convention Centre. This role requires strong leadership, operational excellence, guest service orientation, and attention to detail to deliver memorable experiences while maximizing revenue and profitability.

Key Responsibilities

Operations & Event Management

• Supervise and coordinate all banquet functions, including pre-event setup, event execution, and post-event breakdown.
• Ensure timely communication and coordination with clients, event planners, sales & marketing, and other departments.
• Oversee the arrangement of banquet halls, conference rooms, and outdoor venues as per event requirements.
• Maintain high standards of food & beverage service, dcor, and overall guest experience.

Leadership & Staff Management

• Lead, train, schedule, and motivate the banquet service team to deliver exceptional service.
• Monitor staff grooming, discipline, and performance to ensure adherence to hotel standards.
• Foster a culture of teamwork, continuous learning, and professional development.

Guest Relations

• Act as the primary point of contact for clients during events.
• Handle guest feedback and resolve complaints promptly and effectively.
• Ensure a personalized, professional, and seamless experience for all guests.

Financial & Administrative

• Work with the F&B Managerand Sales team to maximize banquet revenues and control costs.
• Prepare banquet event orders (BEOs) and ensure accuracy in execution.
• Monitor inventory and coordinate with the stores team for supplies, equipment, and requisitions.
• Prepare reports on event performance, revenue, and guest satisfaction.

Compliance & Standards

• Ensure compliance with hygiene, health, and safety regulations in all banquet operations.
• Uphold The Retreat Hotel & Convention Centre brand standards in service and presentation.
• Maintain banquet equipment, facilities, and furniture in excellent condition.

Qualifications & Skills

• Bachelors degree / Diploma in Hotel Management or related field.
• Minimum 5–7 years of progressive experience in banquet operations, with at least 2 years in a managerial role.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage high-pressure, large-scale events.
• Sound knowledge of F&B service standards, event planning, and banquet operations.
• Proficiency in MS Office and hotel management software (IDS or similar).
• Flexibility to work long hours, weekends, and holidays as per event schedules.

Core Competencies

• Guest-Centric Approach
• Team Leadership & Motivation
• Problem Solving & Decision Making
• Financial Acumen & Cost Control
• Attention to Detail
• Time Management & Organizational Skills