Chargeback Analyst

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver's seat and ready to
#MoveAtTheSpeedOfRight.
Be in the driver's seat of your career as a
Chargeback Analyst
with the industry leader- and build a career you can trust.

As a Chargeback Analyst, you will help facilitate Accertify's overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for Clients across all industries.

Essential Duties And Responsibilities

• Performs manual review of queued transactions to determine the likelihood of fraud
• Prioritizes work to meet and exceed deadlines
• Independently resolves problems that require in-depth investigation and/or research
• Constantly communicates fraud trends and shares best practices with peers and leaders
• Maintains professional persistence when reviewing transactions or speaking with customers
• Develop Client-specific expertise to further support a model-first vision
• Utilizes fraud platform features to build upon initial familiarity with Client risk profiles
• Works well with a team of industry experts to monitor real-time fraud decisioning software
• Thoroughly researches transaction risk utilizing both new and existing tools
• Reports platform issues as they arise and proactively identifies potential impacts to Clients
• Maintains adherence to regulatory, operational, and compliance standards

Skills & Qualifications

• Bachelor's Degree required
• 0-3 years of experience preferred
• Strong desire to build a career in the fraud or Chargeback industry
• Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
• Fine-tuned organizational, analytical, and critical thinking skills are strongly desired
• Exceptional problem-solving skills
• Displays confidence in making decisions independently
• Must be able to work in a fast-paced, ever-changing environment
• Strong internet research skills with the ability to navigate multiple systems at once
• Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
• Must be able to work morning, afternoon, and evening shifts, including non-business hours, overnights, weekends, and holidays

Additional Details

• For the first three months, each workday will be entirely onsite in the office, with the position becoming hybrid (three days in the office, two days working from home) following the three-month point. Accertify reserves the right to convert any positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.

Why Join Accertify:
At Accertify, we offer more than just a paycheck. Explore our global benefits designed to support your well-being, professional growth, and work-life balance—wherever you are.

• Comprehensive Health Coverage: Access medical, dental, and vision benefits that support your unique health needs, with options that vary by region to ensure localized support.
• Generous Time Off: Enjoy paid time off, holidays, and personal days to relax, recharge, and spend time on what matters most.
• Financial Wellness: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.
• Professional Growth: Take advantage of training, learning opportunities, and career development programs designed to help you grow within the company.
• Wellness Support: Prioritize your health with access to mental health resources, wellness programs, and regional fitness or lifestyle perks.
• Family-Friendly Benefits: Balance work and home life with parental leave benefits and flexible work arrangements.
• Perks and Extras: Enjoy additional offerings, including commuter support, volunteer opportunities, recognition programs, and more, tailored to each of our global locations.