Analyst, Sales Operations

3 days ago

Hyderabad, Telangana, India Orcapod Consulting Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities

  • Coordinate with Dell Badged sites and Outsourced partners during and downtime, IT issues or disruption, which prevents the frontline and non-frontline team to do their jobs in a frictionless manner.
  • Provide a 1st level of Technical Troubleshooting to for all the issues that get reported to the team by taking the Incident management approach
  • Involve the IT, Operations and other support Teams for further trouble shooting if the 1st level of support doesnt resolve the issue, to ensure the execution to the plan is with minimal or no disruptions.
  • Coordinate with all the relevant departments to achieve common objectives, like - Service level, Tool Uptime, Minimal downtime and by troubleshooting
  • This team currently operates in US Hours and hence the candidate is required to be flexible with respect to work hours and open evening and night shifts
  • Strong analytical and problem solving skills to identify and present problem analysis and recommend solutions in a creative and logical manner.
  • Drives strategies for the team and the organization and is able to work towards innovation and process improvement ideas to bring about a positive change.

Preferred candidate profile

Essential Requirements

  • High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.
  • 1-2 years of relevant experience or equivalent combination of education and work experience.
  • Strong Technical trouble shooting skills and Knowledge on Dell Tools Customer Care, Order processing and Sales. Understanding of the Outsourced Partner relationship with Dell and being able to provide a strong handshake between the 2 organizations to ensure we achieve our common goals.
  • Good knowledge of Reporting, Metrics & Analytical skills
  • Advanced Quantitative analysis skills, Incident management skills and ITIL certification preferred
  • Competencies in accordance to our culture code

Desirable Requirements

  • Good sales process knowledge
  • Good OTC Knowledge

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