UK/US/AUS Customer Service Executive
2 weeks ago
Job Summary
As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.
Key Responsibilities
- Handle customer calls professionally and empathetically
- Resolve queries and provide timely, accurate solutions
- Document customer interactions and maintain records
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in training and quality assurance programs
- Collaborate with team members and supervisors to improve service delivery
Required Skills & Qualifications
- Minimum qualification: 12th pass or graduate
- Excellent verbal communication skills in English (neutral accent preferred)
- Basic computer proficiency and typing skills
- Willingness to work in rotational shifts (including nights/weekends)
- Patience, adaptability, and a customer-first attitude
Employment Type
- Full-time, permanent
- Work from office
Benefits
- Health insurance
- Provident fund
- Incentives for performance
- Transportation
ONLY PEOPLE RESIDING IN MUMBAI CAN APPLY
Interested candidate share your CV to HR Prashansha on or
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