waiter

2 weeks ago

Bandra Mumbai Maharashtra, India Speshally NHS Pvt Ltd Full time ₹ 7,20,000 - ₹ 14,40,000 per year

Job Title: Waiter / Waitress

Job Summary

The Waiter/Waitress is responsible for providing excellent customer service, taking food and beverage orders, serving guests efficiently, and ensuring a pleasant dining experience. This role requires strong communication skills, attention to detail, and a customer-focused attitude.

Key Responsibilities

1. Guest Service

  • Greet guests warmly and escort them to their tables when required.
  • Present menus, explain specials, and answer questions about food and beverages.
  • Take accurate orders and relay them to the kitchen or bar.
  • Serve food and beverages promptly and professionally.
  • Check on guests during meals and ensure satisfaction.

2. Table Management

  • Set up tables before service (cutlery, glassware, linens).
  • Clear tables efficiently after guests finish dining.
  • Maintain cleanliness and organization in the dining area.
  • Assist in resetting tables for the next guests.

3. Order & Billing Support

  • Ensure timely delivery of orders and coordinate with kitchen staff.
  • Assist guests with billing procedures (may handle POS if assigned).
  • Ensure accuracy of bills and order entries.

4. Customer Interaction

  • Handle guest complaints politely and inform the Captain/Manager when necessary.
  • Provide suggestions or upsell menu items to enhance the dining experience.
  • Maintain a friendly, courteous, and professional attitude at all times.

5. Operational Duties

  • Follow opening and closing duties as assigned.
  • Maintain hygiene, grooming, and uniform standards.
  • Refill water, replenish condiments, and ensure table supplies are always available.
  • Support team members and assist in other tasks during busy periods.

6. Compliance & Safety

  • Follow all food safety, hygiene, and sanitation guidelines.
  • Adhere to restaurant policies and service standards.

Qualifications

  • High school diploma or equivalent.
  • Previous experience as a Waiter/Waitress preferred (but not mandatory).
  • Good communication and interpersonal skills.
  • Basic knowledge of food and beverages (training will be provided).
  • Ability to work in a fast-paced environment.

Key Skills

  • Customer service
  • Communication
  • Teamwork
  • Attention to detail
  • Time management
  • Basic serving etiquette

Working Conditions

  • Flexible to work shifts, weekends, and holidays.
  • Fast-paced environment; requires standing for long periods.

Contact details

Akshada Shinde

Human Resource Business Partner

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided

Work Location: In person

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