l0 cmd

Were Hiring – L0 CMD

Bangalore | Experience: 1–4 Years

Domain: Technical Support & Service Operations

Are you someone who's great with customers and strong in technical understanding?

Join our dynamic support team and be a key player in driving seamless service delivery for our global clients

Role: L0 CMD – Event Monitoring

Log, dispatch & track cases with strict SLA adherence

Manage misrouted calls/cases & provide swift resolutions

Coordinate CE assist calls with L1/L2 support teams

Order parts when required under exception/custom processes

Handle escalations and collaborate with cross-functional teams

Event & escalation management for priority cases

Manage multiple entry channels: Voice, Email & E-Tickets

Support ESSN, IPG, PSG & MV product cases

Who Should Apply?

Excellent communication skills

Strong technical aptitude & troubleshooting mindset

Customer-focused with ability to manage escalations

Collaborative & process-driven

Interested candidates can DM or share profiles at:

Let's build the best support experience together