GMS-Senior-CyberArk-PAM

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Global Managed Service – Privileged Identity and access Management – Senior

The Senior CyberArk Operations Support Analyst is a key member of the CyberArk Privileged Access Management (PAM) team, responsible for the advanced support and management of the CyberArk infrastructure. This role requires a deep understanding of PAM principles, CyberArk architecture, and cybersecurity best practices. The Senior Analyst will lead initiatives to enhance security, streamline processes, and ensure the stability and integrity of privileged account management systems

Key Requirements / Responsibilities:

• Lead the administration and advanced support of the CyberArk PAM solution, including complex troubleshooting, policy management, and platform optimization.
• Design and implement enhancements to the CyberArk infrastructure to improve security, efficiency, and compliance with industry standards.
• Oversee the onboarding of new accounts, platforms, and integrations into the CyberArk environment, ensuring adherence to strict security guidelines.
• Conduct regular system audits to identify potential vulnerabilities and recommend remediation strategies.
• Mentor junior analysts and provide guidance on best practices and technical challenges.
• Develop and maintain comprehensive documentation for system configurations, procedures, and service records.
• Coordinate with cross-functional teams to support enterprise-wide cybersecurity initiatives and projects.
• Manage the response to critical incidents involving privileged accounts, including root cause analysis and preventive measures.
• Stay abreast of emerging threats and technologies in the PAM space and evaluate their impact on the organization.
• Lead the planning and execution of system upgrades, patches, and maintenance activities, minimizing disruption to business operations.
• Support compliance and regulatory activities by providing expertise and documentation as needed.
• Develop and maintain a comprehensive disaster recovery and business continuity plan for the CyberArk infrastructure, ensuring minimal downtime and quick restoration of services in the event of an outage.
• Collaborate with the cybersecurity architecture team to design and implement a robust privileged access management strategy that aligns with the organization's overall security posture.
• Lead security incident investigations related to privileged accounts, including forensic analysis, and collaborate with the incident response team to develop a coordinated response plan.
• Proactively monitor the CyberArk environment for unusual activities and potential threats using advanced security tools and techniques.
• Serve as the subject matter expert for CyberArk within the organization, providing insights and recommendations to senior management on PAM-related matters.
• Participate in vendor management, including evaluating potential software solutions, negotiating contracts, and managing relationships with CyberArk and other security vendors.
• Drive continuous improvement initiatives by regularly reviewing and updating CyberArk policies and procedures to reflect the evolving threat landscape and business needs.
• Facilitate cross-training and knowledge sharing sessions within the team to ensure redundancy in critical skill sets and promote a culture of continuous learning.
• Engage with the broader cybersecurity community to stay informed about new vulnerabilities, attack vectors, and defense mechanisms related to privileged access management.
• Influence and enforce security policies and procedures across the organization, ensuring that privileged access is managed in accordance with best practices and regulatory requirements.
• Assist in budget planning and management for the CyberArk operations team, including forecasting future needs for resources, tools, and training.

Preferred Skills:

• Advanced knowledge of CyberArk PAM solutions, with relevant certifications such as CyberArk Certified Delivery Engineer (CDE), Defender, or Sentry.
• Proven experience in managing complex CyberArk environments, including components such as EPV, CPM, PSM, and AIM.
• Strong understanding of network security, identity and access management (IAM), and related technologies (e.g., SIEM, firewalls, multi-factor authentication).
• Expertise in scripting and automation to streamline operations and incident response.
• Excellent analytical, problem-solving, and decision-making skills.
• Leadership qualities and experience in mentoring or managing junior staff.
• Strong communication and presentation skills, with the ability to convey technical information to non-technical stakeholders

Education:

Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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