Academic Counselor
15 hours ago
Academic Counselor – Job Role (EdTech Company)
1. Student Guidance & Counselling
- Guide students in selecting suitable courses based on their academic background and career goals.
- Provide accurate information about course structure, features, fees, and outcomes.
- Address student queries through calls, chats, and meetings.
2. Admission & Enrollment Support
- Assist students throughout the admission process from enquiry to enrollment.
- Follow up with potential leads and convert them into admissions.
- Maintain proper documentation and student records.
3. Academic Support & Coordination
- Coordinate between students, faculty, academic teams for smooth delivery of classes.
- Track student progress and share updates with stakeholders.
4. Student Relationship Management
- Solve student concerns, complaints, or technical issues by coordinating with support teams.
6. Reporting & Documentation
- Maintain daily reports on student interactions, conversions, and follow-ups.
- Update CRM with accurate lead and student details.
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