AR Caller

Role & responsibilities:

• Review and follow up on outstanding claims with insurance companies for medical services provided.
• Initiate timely and effective communication with insurance companies to expedite claim processing and resolve payment discrepancies.
• Verify insurance eligibility and coverage details for patients to ensure accurate billing and claims submission.
• Identify and resolve billing issues, including claim denials, rejections, and underpayments, through thorough investigation and follow-up.
• Maintain accurate and up-to-date records of all communication and actions taken regarding accounts receivable
• Collaborate with internal teams, including medical coding and billing departments, to address any billing or coding errors and optimize claim submission.
• Provide excellent customer service to patients and insurance companies by addressing inquiries and concerns regarding billing and claims status.
• Stay updated on industry regulations, payer policies, and coding guidelines to ensure compliance and maximize reimbursement
• Must possess excellent communication skills.