Voice Process

5 days ago

Velachery Chennai Tamil Nadu, India Unidos Technology Full time ₹ 8,40,000 - ₹ 12,00,000 per year

Dear candidate,

we are looking for inbound voice process (Female Candidate)

Job Role & Responsibilities:

· Answer outbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

Key Responsibilities:

  • Make outbound calls to potential customers and explain product offerings in the solar domains.

  • Follow up with existing leads and maintain a strong pipeline.

  • Understand customer requirements and offer suitable products/solutions.

  • Schedule meetings or site visits for the field sales team.

  • Achieve monthly call targets and contribute to overall sales goals.

  • Maintain customer database and update CRM tools regularly.

  • Build strong client relationships to increase repeat business and referrals.

  • Coordinate with internal teams for quotations, deliveries, and after-sales support.

Work Timings:9.30am -6.30pm

Languages Required: English + Hindi (compulsory).

Education: Graduates (Any stream)

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Health insurance

Experience:

  • total work: 2 years (Required)

Work Location: In person

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