House Manager

House Manager (Private Residence)
Role Overview

The House Manager serves as the central pillar of a luxury private residence — ensuring that every detail, every experience, and every moment within the household reflects five-star hospitality standards.

This role bridges operational excellence with emotional intelligence — managing the people, property, and protocols that define a refined home.

Unlike a hotel environment where each function is departmentalized, a House Manager operates as a self-sufficient general manager of a residence — blending discretion, leadership, and an eye for perfection in every guest and family interaction.

Scope of Work & Key Responsibilities
Household Administration

• Oversee daily household operations across departments (housekeeping, kitchen, maintenance, service, gardening, chauffeurs, security).
• Develop and implement Standard Operating Procedures (SOPs) for residence upkeep, service standards, and guest management.
• Manage household budgets, petty cash, vendor payments, and inventory control.
• Supervise staff scheduling, uniforms, grooming, and ongoing training.

Family & Guest Services

• Serve as the primary point of contact between the Principal/Family and staff.
• Coordinate guest arrivals, stays, and departures with seamless discretion.
• Ensure the home atmosphere is always ready for entertaining, from table setup to floral arrangements.
• Handle event coordination — private dinners, small gatherings, or festive functions.

Property Management

• Oversee property maintenance schedules, utility checks, and contractor coordination.
• Ensure the home remains inspection-ready at all times.
• Maintain household manuals (equipment warranties, appliance lists, and vendor directories).
• Conduct regular walkthroughs and quality checks for hygiene and presentation.

Staff Management

• Lead, mentor, and evaluate the domestic team — ensuring discipline, communication, and service consistency.
• Conduct briefings, role rotations, and cross-training for multi-tasking staff.
• Handle recruitment coordination and replacements as per family requirements.

Discretion & Confidentiality

• Maintain the highest level of trust, ensuring all family matters remain private.
• Handle confidential information and personal tasks with utmost sensitivity.

How This Role Differs from a Regular Hotel Job

Aspect

Hotel Role

Private Residence House Manager

Structure

Departmentalized

Independent and multi-functional

Guest Type

Varies daily

Same family or limited recurring guests

Work Style

Fixed hierarchy

Personalized, direct with principals

Scope

Focused on one department

Covers all – service, housekeeping, maintenance, administration

Outcome

Guest satisfaction metrics

Family comfort, discretion, lifestyle synchronization

Environment

Public hospitality space

Private, secure, emotionally attuned space

In essence — a House Manager operates like a "General Manager of a Private Estate," where precision, loyalty, and emotional intelligence are valued over hierarchy and routine.

Ideal Candidate Profile

• Experience: Minimum 10 years in luxury hospitality; at least 3–5 years in a private residence, luxury villa, or estate.
• Education: Degree or diploma in Hotel Management, Hospitality, or related field.
• Skills: Strong leadership, administrative excellence, multi-tasking, etiquette, and communication.
• Traits: Highly organized, polished appearance, adaptable, discreet, emotionally intelligent, and service-driven.
• Preference: Candidates from 5-star hotel backgrounds (Butlers, F&B Supervisors, Executive Housekeepers, or Guest Relations Managers) looking to transition into private service.
• Driving License: Preferred
• Availability: Locally based and ready to join on short notice preferred.

Who Should Not Apply

• Candidates expecting rigid departmental structures or shift-based hotel operations.
• Those uncomfortable with private environments or dynamic, hands-on work styles.
• Anyone seeking rapid career progression over long-term service excellence.

Why Join Elite Butlers

As part of Elite Butlers Hospitality Solutions, you become part of a global network of luxury service professionals — serving HNI & UHNWI families in India, Dubai, London, and beyond.

We offer professional training, international exposure, and opportunities to redefine what modern residential hospitality can be.

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