American BPO Chat Support

16 hours ago

Mansarovar, Rajasthan, India Ambition Global services Full time ₹ 2,70,000 - ₹ 3,50,000 per year

Are you passionate about delivering excellent customer service? Do you have the drive to work in a fast-paced environment, helping customers from across the globe? If yes, we invite you to apply for the role of Customer Care Executive for our International Voice and Non-Voice Process.

This is a fantastic opportunity to join a leading organization in Jaipur, where you'll have the chance to work with an international client base and develop your skills in a rewarding career.

Key Responsibilities:

  • Voice Process: Handle inbound and outbound calls, providing exceptional customer support and resolving queries in real-time.
  • Non-Voice Process: Provide customer assistance through email, chat, and other written communication channels, ensuring clear and timely resolutions.
  • Assist customers in troubleshooting issues, providing product information, and addressing complaints with professionalism.
  • Manage customer accounts, ensure issue resolution, and escalate unresolved issues to the relevant departments.
  • Ensure adherence to quality standards, meeting KPIs and performance metrics.
  • Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction.
  • Deliver personalized service to each customer, ensuring their experience is positive and memorable.

Skills & Qualifications:

  • Education: Minimum 12th grade or equivalent (Freshers welcome; previous experience is a plus).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to work well under pressure and meet targets in a fast-paced environment.
  • Prior experience in customer service, call center, BPO, or related fields is highly desirable.
  • Comfortable working in a 24/7 international environment, including night shifts.
  • Ability to multi-task and manage time effectively in a dynamic setting.

Benefits:

  • Attractive salary package ranging from ₹27,000 to ₹35,000 per month.
  • Performance-based incentives and rewards.
  • Comprehensive healthcare benefits and insurance.
  • Career growth opportunities with structured training and development programs.
  • Friendly, supportive team environment.
  • Paid leave, holidays, and other employee benefits.
  • Convenient location in Jaipur with easy access to transportation.

Why Join Us?

  • Work with leading global brands and expand your knowledge and skills.
  • Be part of a dynamic team committed to customer satisfaction.
  • Enjoy a positive work culture that encourages innovation and growth.
  • Flexible shift options to suit your lifestyle.

Customer Care Executive, BPO, Call Center, Voice Process, Non-Voice Process, Customer Service, International Process, Inbound Calls, Outbound Calls, Chat Support, Email Support, Customer Support, Jaipur Jobs, Full-time, 24/7 shifts, Call Center Jobs in Jaipur, Customer Service Jobs, International Customer Service, Job in Jaipur, Freshers Jobs, Call Center Career.

Job Types: Full-time, Permanent, Fresher

Pay: ₹27, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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