Asitant Manager

Job Description

Position Title: Technical Sales Support – Spare Parts Executive
Department: TSS & Key Account (KSB SupremeServ)
Reports To: Manager

Major Responsibilities

• Handle inquiries from Zonal Offices (ZOs), Branch Offices (BOs), and customers for spare parts of pumps, under the guidance of the Department Head or team members.
• Select appropriate spare parts from the KSB product range based on specifications and prepare techno-commercial offers, including comments and deviations.
• Coordinate with sub-vendors for bought-out components such as mechanical seals, couplings, strainers, motors, and other accessories.
• Promote spare parts sales and enhance customer satisfaction.
• Prepare spare parts price lists and generate data to ensure quick processing of inquiries.
• Coordinate the entire sales order process for imported traded spares—from order booking to completion.
• Raise purchase requisitions for imported traded spares.
• Conduct contract reviews for received orders and maintain the quotation register.

Work Performed

• Regular customer visits to generate leads, with a focus on installed base to drive spare parts business.
• Study inquiries and coordinate with the TSS department for timely offer submissions.
• Follow up on quotations with the BO team and customers to close deals.
• Organize and participate in product/sales promotions through seminars and exhibitions.
• Gather and report market intelligence, including competitor activities and trends.

Work Contacts

• Internal: Superiors, BOs, ZOs, Product Management, Project Support, QA, Technical Order Processing, Assembly & Testing, Customer Service, Commercial Management, Purchase, Production, Marketing Services, Credit Control.
• External: Customers, vendors, and other stakeholders.

Independence of Operation

• Expected to work independently using available techno-commercial data and established guidelines.
• Techno-commercial decisions to be made in consultation with the Department Head.

Knowledge and Competencies

• Strong product and application knowledge, especially in centrifugal pumps.
• Sound commercial understanding.
• Excellent communication and negotiation skills.
• Effective presentation and analytical skills.

Physical Efforts

• Traveling as & when required.
• Flexibility to work beyond normal hours to meet deadlines.

Working Conditions

• Primarily desk work with moderate field visit.
• Fast-paced, customer-facing environment.