Solutions Architect
2 weeks ago
Sr. Solutions Architect
About Fundamento
We're on a mission to reinvent how enterprises talk to their customers
At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.
Role Overview
As part of the Solutioning team, you will work closely with new customers to
understand their needs, design tailored solutions, and drive successful implementations
. This role goes beyond product adoption—you will create measurable business impact and become the reason customers move from pilot to long-term partnership. It's a customer-facing role that demands ownership, problem-solving, and a strong grasp of both AI and financial services. Agility and proactiveness are key to thriving here.
Key Responsibilities
As a senior implementation and solutioning manager, you will be responsible for:
- Engage with enterprise customers
during pre-sales and pilot phases to understand their business needs and design tailored solutions.
- Translate customer use cases
into clear implementation plans, call flows, and customer journeys.
- Drive end-to-end delivery
of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.
- Collaborate cross-functionally
with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
- Build and nurture strong customer relationships
, acting as the trusted advisor and primary point of contact for assigned accounts.
- Lead project planning and governance
, ensuring smooth communication, issue resolution, and stakeholder alignment.
Who We're Looking For
- 3–7 years of experience
in solutioning, implementation, account management, pre-sales consulting or Founder's office roles.
- Background in
SaaS, enterprise software, AI, or financial services/fintech
preferred.
- Strong track record of
owning customer implementations
from pilot to go-live with measurable business impact.
- Hands-on experience with
system integrations
(telephony, CRMs, APIs, or similar).
- Excellent
communication and presentation skills
; able to influence both CXOs and operational stakeholders.
- Strong
problem-solving and analytical mindset
, with the ability to translate business needs into technical solutions.
- Highly
agile and proactive
, comfortable working in fast-paced startup environments.
- Natural collaborator with the ability to work
cross-functionally
across product, engineering, and business teams.
What We Offer
- High-Impact Work:
Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.
- Ownership & Autonomy:
Lead customer implementations end-to-end, with real accountability for outcomes.
- Learning & growth:
Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure.
- Flexibility:
WFH options twice a month, flexible hours, and competitive appraisal hikes.
Have questions?
Reach out to
Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where
AI, strategy, and customer impact
come together—and where your work drives real change for some of India's leading financial institutions.
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