Technical Support Engineer 1/2

Job Title: Technical Support Engineer 1 /2

Company: Loadshare Networks

Experience: 1–4 years

About Loadshare:

LoadShare is one of India's most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we've grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

•    Scale with depth: We handle ~400K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 20,000+ rider network.

•    Strong financials, stronger ambition: With 430 Cr in FY25 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability

•    Dual-engine model: We not only operate India's most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lac orders/day — one of the few in India to enable asset cross-utilization across verticals

•    Strategic partner to India's digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.

•    Built to scale profitably: We're not chasing GMV at all costs. We're building the most capital-efficient, tech-enabled logistics engine in the country.

We're now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/ Founding team:

Raghu Talluri (CEO) - Formerly at Myntra, McKinsey

Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi

Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco

Overall 500+ employees on roll

Role Overview

We are looking for a proactive and technically sound Support Engineer to join our Engineering Operations team. You will act as the first line of defense for any issues that arise in our logistics platforms, assisting internal teams, external partners, and clients in resolving operational and technical problems. This is a high-impact role that ensures our systems run smoothly and customers experience minimal disruptions.

Required Skills & Experience

• 1–4 years of experience in a support or SRE-like role, preferably in a tech-enabled logistics or SaaS environment.
• Strong analytical and problem-solving skills.
• Good understanding of SQL (MySQL/PostgreSQL) and ability to write queries for debugging and reporting.
• Basic knowledge of APIs and tools like Postman.
• Comfort with Linux command line and Log monitoring tools.
• Excellent communication skills with a customer-first mindset.

Good to Have

• Experience with ticketing systems like Jira, Freshdesk, or Zendesk.
• Exposure to cloud platforms like AWS.
• Experience in logistics/supply chain domain.

Roles and Responsibilities

• Monitor production systems and infrastructure for anomalies, errors, or degradation of performance.
• Act as a bridge between engineering and business teams to triage, resolve, or escalate issues.
• Work closely with operations, tech, and product teams to debug issues and provide quick turnaround.
• Create, maintain, and improve runbooks, monitoring dashboards, and support documentation.
• Own incident management, from detection to resolution and root cause analysis.
• Handle incoming support tickets and requests from internal users (e.g., operations, supply chain teams).
• Automate repetitive tasks using scripts or simple tooling.
• Participate in on-call rotation for critical incident support (if required).