Operations Lead

11 hours ago

Kanpur, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

We are seeking a detail-oriented and proactive Lead – Operations (Individual Contributor) to ensure smooth execution of international operations. The role includes managing real-time support, operational escalations and process adherence while driving efficiency, accuracy and SLA compliance.

Job Responsibilities::

  • Operations Management

  • Oversee day-to-day operations to ensure smooth delivery of services.

  • Track performance against SLAs and escalate issues proactively when required.

  • Maintain accurate operational records and documentation.

  • Real-Time Support Escalation Handling

  • Act as the first point of contact for real-time operational queries and escalations.

  • Provide assistance across communication channels (Slack, Email, Helpdesk, etc.).

  • Troubleshoot technical and process-related issues to ensure continuity.

  • Process Improvement Coordination

  • Identify gaps in workflows and recommend solutions for process optimization.

  • Collaborate with internal teams to streamline operations and resolve bottlenecks.

  • Contribute to the development and implementation of best practices.

  • Stakeholder Communication

  • Respond promptly and professionally to queries from internal and external stakeholders.

  • Share timely updates with management regarding operational performance and challenges.

Working Time:: Afternoon / Night Shift (International Operations)

Qualifications
  • Bachelor's degree or higher (mandatory).
Additional Information
  • 3–7 years of experience in operations, preferably with exposure to international processes or EdTech.
  • Hands-on experience with platforms such as Airtable, , Slack, Zoom or similar tools.
  • Strong written and verbal English communication skills.
  • Proven ability to problem-solve, multitask and manage high-pressure situations.
  • Process-driven mindset with attention to detail and accountability.

  • Hiring || Lead Operations

    18 hours ago

    Kanpur, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Lead Operations (International)Location: Remote (Work From Home)Employment Type: Full-timeShift Duration: 12:30 AM - 9:30 AM ISTWorking Days: Monday to Friday (Saturday Sunday Off)Experience Required: 4-8 yearsAbout UsNCR Eduservices, a leading provider of educational services, delivers a comprehensive suite of solutions including e-tutoring,...

  • Operations Manager

    3 days ago

    Kanpur, Uttar Pradesh, India WEB NDT SERVICES PVT LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionWEB NDT SERVICES PVT LTD is an ISO 9001:2015 Certified Company and a leading provider of Non-Destructive Testing (NDT) and Asset Integrity services, specializing in the Power and Oil & Gas sectors. Our mission is to ensure the safety, reliability, and efficiency of critical assets through advanced inspection technologies and comprehensive...

  • Team Lead

    14 hours ago

    Kanpur, Uttar Pradesh, India Cylvorenth Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Team Lead located in Uttar Pradesh, India. The Team Lead will be responsible for overseeing daily operations, managing team members, ensuring project goals are met, and maintaining high performance and quality standards. Additional responsibilities include coordinating with other departments, providing...

  • Office Work And Computer Operator

    2 days ago

    Kanpur, Uttar Pradesh, India Technical Yatra Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are looking for a proactive Office & Operations Executive to manage office tasks, CRM, product uploads, orders, and leads. Must have excellent communication, attention to detail, and ability to multitask efficiently in a fast-paced environment.

  • Lead Engineer

    6 days ago

    Kanpur, Uttar Pradesh, India Technip Energies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.We are currently seeking aLead Engineer – Process & Technologyto join our Process & Technology team based inNoida & Gurugram, India.About us:Technip Energies is a global...

  • AI/ML Platform Lead

    19 hours ago

    Kanpur, Uttar Pradesh, India Technip Energies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.About us:Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2...

  • Area Operations Manager

    6 days ago

    Kanpur, Uttar Pradesh, India Lenskart Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:Maintain long-lasting relationships with existing and new customers through exceptional pre and after-sales service.Identify sales leads, create, and maintain strong client relationships.Analyze market trends, develop sales plans to increase brand awareness.Deliver customer presentations, attend sales meetings, and partner...

  • Senior Executive/Lead Analyst

    14 hours ago

    Kanpur, Uttar Pradesh, India Technip Energies Full time

    Job DescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.We are currently seekingSenior Executive/Lead Analyst - Data Management (HR Ops), to join ourHR Operationsteam based inNoida.About us:Technip Energies is a global...

  • Team Lead

    20 hours ago

    Kanpur, Uttar Pradesh, India Harbour and Hills Full time ₹ 2,25,000 - ₹ 2,70,000 per year

    Job Description & ResponsibilitiesWe are seeking a proactive and detail-oriented professional to support our team in managing day-to-day operations, ensuring smooth process execution, and driving efficiency. The role involves coordination, monitoring, and continuous improvement of processes while maintaining the highest standards of compliance and...

  • General Manager

    2 days ago

    Kanpur, Uttar Pradesh, India Sarovar Hotels Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location:Sarovar Portico Birgunj, NepalAbout the Role:Sarovar Hotels is seeking a operationally driven and dynamicGeneral Managerto leadSarovar Portico Birgunj, Nepal. This role is ideal for a seasoned hospitality professional with astrong foundation in Food & Beverage, who can seamlessly manage hotel operations with excellence to drive revenue, market...