Staff Technical Supp Analyst

2 weeks ago

Pune, Maharashtra, India BMC Software Full time ₹ 15,00,000 - ₹ 28,00,000 per year

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.

You will be escalating issues and works directly with Research and Development to resolve complex support problems.

You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies.

You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues

As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.

To ensure youre set up for success, you will bring the following skillset & experience:

You can embrace, live and breathe our BMC values every day

You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint.

You have in depth troubleshooting and analytical knowledge in these BMC product areas.

You have bachelors degree from any stream Full Time

You are comfortable with Periodic weekend work (will likely be required).

CA-DNP

  • IT Technical Analyst

    1 week ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The IT Technical Analyst provides technical expertise in application and infrastructure systems to support business requirements. This role involves translating business needs into technical specifications, designing and configuring IT solutions, and supporting global users with a focus on the APAC region. The analyst will also be responsible for production...

  • Technical Analyst

    2 weeks ago

    Pune, Maharashtra, India People Prime Worldwide Full time

    About Client: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business...

  • Technical Business Analyst

    3 weeks ago

    Pune, Maharashtra, India 10decoders Full time

    Role: Technical Business AnalystExperience: 8+ yearsLocation: RemoteNotice Period: ImmediateShift timings: 02:00 PM to 10:00 PM ISTMandatory skills:Business analystUS healthcare(Insurance domain)Payer domain/side experience more than 5 yearsLOMA certification is requiredTeam lead or Project manager experience more than 4+ years.Claim adjudication, new member...

  • Technical Support Delivery Analyst

    1 week ago

    Pune, Maharashtra, India Workday Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Technical Business Analyst + AI/ ML

    6 days ago

    Pune, Maharashtra, India Live Connections Full time ₹ 30,00,000 - ₹ 35,00,000 per year

    Hi AllGreetings from Live ConnectionsWe have an urgent requirement onTechnical Business Analyst + AI/ MLrole with one of our MNC based company inPuneLocation. Please find the below job description and kindly share me your updated CV to Position Title:Technical Business Analyst + AI/ MLroleExperience Level: 10+ YearsFull TimeLocation: Pune, MHNotice Period:...

  • Analityk Analityk Technical Analyst

    2 weeks ago

    Pune, Maharashtra, India People Prime Worldwide Full time

    About Client: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business...

  • Technical Data Analyst

    3 weeks ago

    Pune, Maharashtra, India Tekgence Inc Full time

    Position: Technical Data Analyst (Snowflake+Pyhton+Sql+Databricks)Client: One of our Prestigious clientLocations: Pune/HyderabadMode of hiring: Fulltime/PermanentMode of Interview: face to faceExperience: 6+ Years.Budget: 28-33 LPA (Based on exp)Notice Period: 0-15 days (Only serving notice period)Share your CV : sathish.m@tekgence.comNote: PF(UAN) is...

  • Technical Data Analyst

    3 weeks ago

    Pune, Maharashtra, India Tekgence Inc Full time

    Position: Technical Data Analyst (Snowflake+Pyhton+Sql+Databricks) Client: One of our Prestigious client Locations: Pune/Hyderabad Mode of hiring: Fulltime/Permanent Mode of Interview: face to face Experience: 6+ Years. Budget: 28-33 LPA (Based on exp) Notice Period: 0-15 days (Only serving notice period) Share your CV : Note: PF(UAN) is mandatory (No...

  • Technical Data Analyst

    2 weeks ago

    Pune, Maharashtra, India Tekgence Inc Full time

    Position: Technical Data Analyst (Snowflake+Pyhton+Sql+Databricks)Client: One of our Prestigious clientLocations: Pune/HyderabadMode of hiring: Fulltime/PermanentMode of Interview: face to faceExperience: 6+ Years.Budget: 28-33 LPA (Based on exp)Notice Period: 0-15 days (Only serving notice period)Share your CV : sathish.m@tekgence.comNote: PF(UAN) is...

  • Technical Business Analyst

    2 days ago

    Pune, Maharashtra, India Zywave Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠 | 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 – 𝐏𝐮𝐧𝐞, 𝐈𝐧𝐝𝐢𝐚Zywave is expanding its 𝐆𝐥𝐨𝐛𝐚𝐥 𝐂𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐂𝐞𝐧𝐭𝐞𝐫 (𝐆𝐂𝐂) in India and we're looking for a...