Trade and Transaction Operator

Trade and Transaction operator, NCT

Job Title: Trade and Transaction operator, NCT

Location: Bangalore, India

Role Description

Trust & Agency Services (TAS) having over 1,500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TAS Ops support all types of transactions in the debt capital markets – from conventional to structured debt products, project finance, REITS and Islamic finance – and services for escrows, restructurings and exchanges, loan agency and document custody.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances)
• Ensure specified quality of services at all levels of operations
• Ensure healthy and harmonious relationship with the sending locations
• Interface with the client / agent / custodian for resolution vide client calls / emails.
• Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
• Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
• Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
• Generating reports in order to obtain periodic information on the inquiries received
• Always adhere to KOP and KPI Guidelines
• Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
• Deliver daily assigned productivity target by meeting the required quality score
• Must communicate with staff, leads, and managers to coordinate operational processing within agreed time frames
• Always adhere to KOP and KPI Guidelines

Your skills and experience

• Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage
• Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage
• Good written & verbal English skills. Ability to converse clearly with internal staff via telephone and using written communication.
• Good typing speed with accuracy, MS Office (especially MS excel)
• Ability to provide high transaction productivity and high level of attention to detail.
• Flexibility to work in the shifts

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.